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Fios Extender Periodic Disconnect

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NontechGuy
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-27-2021

Fios Extender Periodic Disconnect

Message 1 of 5
(578 Views)

Hi all,

 

My Fios extender (G3200) loses internet connectivity about once per hour for 1-2 minutes.  The blue light turns green, flashes a few times, and then after a minute or two, goes back to blue.  During the green period, we lose internet connectivity.

 

I'm assuming it has something to do with IP assignments changing or channel assignments or something technical like that which I don't even pretend to understand.

 

Any ideas/suggestions for how to deal with this issue?

4 REPLIES 4
dexman
MVP MVP
MVP
Posts: 417
Registered: ‎06-10-2012

Re: Fios Extender Periodic Disconnect

Message 2 of 5
(563 Views)

The FiOS  Extender User Guide indicates that the circular WPS light turns green when Wi-Fi has been turned off.

 

How is the 3200 connected to the router? 🤔

NontechGuy
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-27-2021

Re: Fios Extender Periodic Disconnect

Message 3 of 5
(379 Views)

It is connected via a coax connection - my home has multiple coax outlets, and it is connected to one of them.

dexman
MVP MVP
MVP
Posts: 417
Registered: ‎06-10-2012

Re: Fios Extender Periodic Disconnect

Message 4 of 5
(372 Views)

Ok...the extender isn't connected to the router via Wi-Fi.

 

The next time the extender drops, log into the router and extender and give the logs a quick check to see if any sort or error-centric messages are seen.  🤔

Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,347
Registered: ‎09-06-2020

Re: Fios Extender Periodic Disconnect

Message 5 of 5
(296 Views)

Could you go to E3200’s admin interface and check the actual backhaul type?

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