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Fios Gigibit issues

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Contributor
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Posts: 1
Registered: ‎02-21-2020

Fios Gigibit issues

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I ended up on this forum because I’ve been on the phone and chat with tech support more times than I can count.  Tech support would not push me to a supervisor and there’s no email address. 

I have been paying for gigibit Fios for a few months now. Every since I switched from Xfinity, I have been having issues. My WiFi speeds never exceed 50mb, even when connected to the 5G and standing directly next to the router. 
I have had devices hard wired into the router and max out at 80mb. Every time I’ve been on with tech support, they do the typical reset procedures and nothing gets resolved. 

this is extremely frustrating as I pay for top tier service, and am receiving sub-par performance. Tech support has been less than helpful every time I’ve reached out. What is my next step?

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Registered: ‎07-06-2016

Re: Fios Gigibit issues

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Hi CA15384,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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