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Fios High Ping of wifi death.
c_bauer224
Newbie
‎08-09-2014 05:44 AM
My wifi has been unstable for the last few days. I finally went ahead and chatted with Verizon last night and we shared screens and the nice gentleman helped me through to find the problem. High ping. My wifi will just loose Internet connection because of such a high ping in my wifi. The man sent this issue to a higher team. Is their any way that i can fix this my self. He is the tracert.

Tracing route to google.com [74.125.226.68]
over a maximum of 30 hops:

 1     *        *        *     Request timed out.
 2     *        *        *     Request timed out.
 3     *        *        *     Request timed out.
 4     *        *        *     Request timed out.
 5     *        *        *     Request timed out.
 6     *        *        *     Request timed out.
 7     *        *        *     Request timed out.
 8     *       21 ms    20 ms  TenGigE0-4-0-0.GW8.NYC4.ALTER.NET [152.63.21.61]

 9    21 ms    20 ms    19 ms  google-gw.customer.alter.net [152.179.72.62]
10    18 ms    18 ms    19 ms  209.85.255.68
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
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Re: Fios High Ping of wifi death.
Telcoguru
Master - Level 1
‎08-09-2014 06:13 AM

There are no high ping times in that trace route. What is happening with your wife's computer?

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Re: Fios High Ping of wifi death.
eljefe2
Master - Level 1
‎08-09-2014 06:21 AM

Something's strange with that tracert.  The 1st step should be to the OP's router...probably 192.168.1.1, and should be <1 ms.

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Re: Fios High Ping of wifi death.
Hubrisnxs
Legend
‎08-09-2014 06:44 AM

download, install & run the inhome agent and use the wifi fix tool.   www.verizon.com/connect

should clear that up

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Re: Fios High Ping of wifi death.
smith6612
Community Leader
Community Leader
‎08-09-2014 10:03 AM

Might be time to factory reset the router. That's a very unusual traceroute. Firewalls can cause similar behavior in traceroutes, but I'm failing to see where the latency would be.

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