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Fios High Ping of wifi death.

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c_bauer224
Contributor
Contributor
Posts: 1
Registered: ‎08-09-2014

Fios High Ping of wifi death.

Message 1 of 5
(695 Views)
My wifi has been unstable for the last few days. I finally went ahead and chatted with Verizon last night and we shared screens and the nice gentleman helped me through to find the problem. High ping. My wifi will just loose Internet connection because of such a high ping in my wifi. The man sent this issue to a higher team. Is their any way that i can fix this my self. He is the tracert.

Tracing route to google.com [74.125.226.68]
over a maximum of 30 hops:

 1     *        *        *     Request timed out.
 2     *        *        *     Request timed out.
 3     *        *        *     Request timed out.
 4     *        *        *     Request timed out.
 5     *        *        *     Request timed out.
 6     *        *        *     Request timed out.
 7     *        *        *     Request timed out.
 8     *       21 ms    20 ms  TenGigE0-4-0-0.GW8.NYC4.ALTER.NET [152.63.21.61]

 9    21 ms    20 ms    19 ms  google-gw.customer.alter.net [152.179.72.62]
10    18 ms    18 ms    19 ms  209.85.255.68
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
4 REPLIES 4
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Fios High Ping of wifi death.

Message 2 of 5
(687 Views)

There are no high ping times in that trace route. What is happening with your wife's computer?

eljefe
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Fios High Ping of wifi death.

Message 3 of 5
(683 Views)

Something's strange with that tracert.  The 1st step should be to the OP's router...probably 192.168.1.1, and should be <1 ms.

 

 

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Fios High Ping of wifi death.

Message 4 of 5
(675 Views)

download, install & run the inhome agent and use the wifi fix tool.   www.verizon.com/connect

 

should clear that up

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,562
Registered: ‎12-15-2010

Re: Fios High Ping of wifi death.

Message 5 of 5
(639 Views)

Might be time to factory reset the router. That's a very unusual traceroute. Firewalls can cause similar behavior in traceroutes, but I'm failing to see where the latency would be.

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