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Fios Hops is laggy

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shadezero
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎08-24-2012

Fios Hops is laggy

Message 1 of 6
(1,245 Views)

My hops are laggy and I pay for 50/25 and I am getting 5/18 

 

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>tracert google.com

Tracing route to google.com [173.194.43.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 60 ms 16 ms 31 ms L100.NYCMNY-VFTTP-251.verizon-gni.net [96.246.23
3.1]
3 61 ms 13 ms 43 ms G0-5-4-0.NYCMNY-LCR-22.verizon-gni.net [130.81.5
4.90]
4 13 ms 15 ms 53 ms so-3-1-0-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.151.234]
5 95 ms 41 ms 30 ms 0.so-7-0-0.XT1.NYC4.ALTER.NET [152.63.17.89]
6 59 ms 30 ms 76 ms TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113
]
7 * * * Request timed out.
8 32 ms 51 ms 18 ms 72.14.238.232
9 50 ms 56 ms 15 ms 72.14.237.254
10 28 ms 35 ms 47 ms lga15s35-in-f4.1e100.net [173.194.43.36]

Trace complete.

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shadezero
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎08-24-2012

Re: Fios Hops is laggy

Message 6 of 6
(1,184 Views)

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\ShadeZero>tracert google.com

Tracing route to google.com [74.125.226.193]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 17 ms 13 ms 25 ms L100.NYCMNY-VFTTP-251.verizon-gni.net [96.246.23
3.1]

 

well the speed now is 10 mb my friend has fios and he gets 75 down and it's at 15 mb so yeah it's the storm >.< ugh

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5 REPLIES 5
shadezero
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎08-24-2012

Re: Fios Hops is laggy

Message 2 of 6
(1,231 Views)

heres a ping test http://www.pingtest.net/result/76913627.png

 

and speed test  

 

http://www.speedtest.net/result/2498280311.png

 

some suggestions?

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Fios Hops is laggy

Message 3 of 6
(1,224 Views)

2.   60 ms 16 ms 31 ms L100.NYCMNY-VFTTP-251.verizon-gni.net [96.246.23
3.1] 

 

 

 

That Looks pretty bad.  

 

That is your first gateway hop so that should be under 10ms.

 

you may want to see if you can change your routing.  This sometimes works.   

 

Actiontec MI424-WR - RELEASE DHCP
Click on MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
Select BROADBAND CONNECTION (coax or ethernet) depending on your connection to the ONT.
Click SETTINGS
Click RELEASE
Click APPLY
Disconnect the router immediately to prevent it from re-requesting a DHCP lease.

 

 

wait AT LEAST 5-10 minutes so that your ip can get cycled into the pool, and when you reconnect your router you should get a new ip that is hopefully in a different subnet.   it 'might' help.  

 

Compare your ip before and after at www.whatismyip.org

 

and make sure the first three octets change or are different.

 

 

If that doesn't help then for that kind of a problem right at their gateway, it will either self heal or you need to call it in to get the ball rolling.   

  
shadezero
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎08-24-2012

Re: Fios Hops is laggy

Message 4 of 6
(1,212 Views)

yeah it didn't work i got a new ip but my speed is at 5 mb and my ping is still ridiculous any guess what's the problem? i'll call them tomorrow

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Fios Hops is laggy

Message 5 of 6
(1,207 Views)

do you still have the high latency at the same hop?   it's probably because of the blizzard, but who knows. 

shadezero
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎08-24-2012

Re: Fios Hops is laggy

Message 6 of 6
(1,185 Views)

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\ShadeZero>tracert google.com

Tracing route to google.com [74.125.226.193]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 17 ms 13 ms 25 ms L100.NYCMNY-VFTTP-251.verizon-gni.net [96.246.23
3.1]

 

well the speed now is 10 mb my friend has fios and he gets 75 down and it's at 15 mb so yeah it's the storm >.< ugh

View solution in original post

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