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Fios Internet Dies Once every two to three Weeks for the past couple of months!

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K3vin15753
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎11-01-2011

Fios Internet Dies Once every two to three Weeks for the past couple of months!

Message 1 of 3
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So iv been having some touble with my fios internet that dies on a daily basis once or twice every two weeks or so and this is my third router i have recieved from verizon so it cant be the router problem. I had a tech come over 2 weeks ago and he replaced the wires and the splitters but it happened again tonight. Im running 75/35 btw dont know if that matters though. The only way i have found so far is to call verizon and ask them to reboot the whole fios system including TV and phone services, rebooting the router alone does nothing only with the reboot of the ONT on verzions end gets the blinking orange internet light on the router to go back green. Anyone having some problem similar to mine?

2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 10,710
Registered: ‎03-18-2013

Re: Fios Internet Dies Once every two to three Weeks for the past couple of months!

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(471 Views)

Hi K3vin15753,

 

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".  There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,203
Registered: ‎04-10-2013

Re: Fios Internet Dies Once every two to three Weeks for the past couple of months!

Message 3 of 3
(425 Views)

K3vin15753,

Since we haven't heard back from you or received the form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
 
- Joseph_VZ

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