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Fios Internet Securtiy Deposit

Fios Internet Securtiy Deposit

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Faris
Contributor
Posts: 2
Message 1 of 5
(392 Views)

Dear Verizon representatives,

I discounted my Verizon internet and Fios tv membership on 28 May 2018. And I paid my bill. There is no bill to be paid. I paid 260 $ when I subscribed to the Verizon. For now, I live outside of the USA and I will not return to the USA anymore. But I have a bank account in the Bank of America. My question is that How can Verizon refund my security deposit. It seems there is no e-mail address to ask Verizon to refund my security deposit. And calling to Verizon from overseas is not easy (considering annoying waiting process)

I need your recommendations,

Many thanks in advance,

Faris

4 REPLIES
Gold Contributor VI
Posts: 3,194
Message 2 of 5
(382 Views)

Well you stated you are or have moved out of the United States but you could try the chat feature from http://www.verizon.com which should cost nothing from any country to contact. Barring your own ISP or countries regulations.

 

verizon normally sends the funds back automatically after the one year is up to the last known address. I doubt they refund in interbank transfer but by check.

 

so try the chat first and hopefully they can assist you.

 

Faris
Contributor
Posts: 2
Message 3 of 5
(357 Views)

Thank you for your quick response.

However, I couldn't find any place to chat with representatives. the address you wrote in your email lead me to main homepage of the verizon website. please could you be more precise, how and where can I chat with costumers service or verizon representatives on the web?

thanks again

 

MVP CRobGauth MVP
MVP
Posts: 6,556
Message 4 of 5
(344 Views)

Try twitter @verizonsupport.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor VI
Posts: 3,194
Message 5 of 5
(312 Views)

@Faris wrote:

Thank you for your quick response.

However, I couldn't find any place to chat with representatives. the address you wrote in your email lead me to main homepage of the verizon website. please could you be more precise, how and where can I chat with costumers service or verizon representatives on the web?

thanks again

 


The link is on the contact us on the bottom. The chat is listed on the page.

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