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Fios Internet and Landline Telephone Issue

Fios Internet and Landline Telephone Issue

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Contributor Sony
Contributor
Posts: 1
Registered: ‎02-22-2013
Message 1 of 3
(460 Views)

I have Fios Triple Play Bundle and every time I am on the internet and answer my Landline phone I get bumped off the internet. Have disconnected my cordless phones and it still does not fix this problem. Any suggestions.  

2 REPLIES 2
Silver Contributor I
Silver Contributor I
Posts: 227
Registered: ‎12-02-2012
Message 2 of 3
(451 Views)

@Sony wrote:

I have Fios Triple Play Bundle and every time I am on the internet and answer my Landline phone I get bumped off the internet. Have disconnected my cordless phones and it still does not fix this problem. Any suggestions.  


 

 

Hello,

 

A few questions:

When you say 'get bumped off the internet' does that mean that you suddenly cannot get to any website once you pick up the phone?

Are your telephones connected directly to telephone jacks at your home?

Is your PC connected to the FiOS router via ethernet cord or wirelessly?

 

 

Contributor bautistafam
Contributor
Posts: 1
Registered: ‎05-21-2012
Message 3 of 3
(358 Views)

Hi!

That's my problem too!! If the phone rings, connection instantly drops. Even if i dont answer the phone, it drops. We're not able to browse any websites. 

 

this isn't how its supposed to be right? i feel like i'm back to old telephone modems waiting for someone to get off the phone.

 

any suggestions would be great. Smiley Very Happy

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