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Fios Internet unstable and TV is always cutting out.

Fios Internet unstable and TV is always cutting out.

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Contributor Blackeyesusan04
Contributor
Posts: 1
Registered: ‎02-24-2019
Message 1 of 2
(1,130 Views)

My New 1 GB service is terrible. I realize everyone is saying they don’t get 1 GB service, I am only getting about 60 MB upload and download.  I changed to 1 GB because VZ changed last year to only allow 5 users active at one time.  I didn’t realize that my internet would be unstable. My PC constantly tells me.  Our main TV tied right into my Fios to TiVO box cuts out on a rare occasion.  We have a repeater on each floor. On the third floor where we have direct coax cable to a TIvo mini our TV is basically unusable.  The TV whether it is live or recorded cuts out every few minutes.  It never once cut out with 75 MB service.  I am ready to get rid of the 1 GB service.  We have to reset the router at least every half hour.  What else can we do and I am ready to call VZ?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 2 of 2
(1,120 Views)

Have you checked your ont when having issues too see if there are any error lights?

Sounds like you will need to contact support. 1800verizon or twitter @verizonsupport


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