Switch Account

Fios Internet unstable and TV is always cutting out.

Fios Internet unstable and TV is always cutting out.

Contributor Blackeyesusan04
Posts: 1
Registered: ‎02-24-2019
Message 1 of 2

My New 1 GB service is terrible. I realize everyone is saying they don’t get 1 GB service, I am only getting about 60 MB upload and download.  I changed to 1 GB because VZ changed last year to only allow 5 users active at one time.  I didn’t realize that my internet would be unstable. My PC constantly tells me.  Our main TV tied right into my Fios to TiVO box cuts out on a rare occasion.  We have a repeater on each floor. On the third floor where we have direct coax cable to a TIvo mini our TV is basically unusable.  The TV whether it is live or recorded cuts out every few minutes.  It never once cut out with 75 MB service.  I am ready to get rid of the 1 GB service.  We have to reset the router at least every half hour.  What else can we do and I am ready to call VZ?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 2 of 2

Have you checked your ont when having issues too see if there are any error lights?

Sounds like you will need to contact support. 1800verizon or twitter @verizonsupport

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.