Re: Fios Issues with Watching Netflix and Youtube
olearybm
Enthusiast - Level 2

Yep, this is happening again.

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Re: Fios Issues with Watching Netflix and Youtube
somewhatninja
Enthusiast - Level 1

I reported the same issue, they told me to call netflix.

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Re: Fios Issues with Watching Netflix and Youtube
somewhatninja
Enthusiast - Level 1

I have the same issue in pittsburgh.  The problem went away last week, then came back yesterday.  Fios assures me they are not blocking, and claims the problem is on netflix's side.  I find this dubious.

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Re: Fios Issues with Watching Netflix and Youtube
jonjones1
Legend

@somewhatninja wrote:

I have the same issue in pittsburgh.  The problem went away last week, then came back yesterday.  Fios assures me they are not blocking, and claims the problem is on netflix's side.  I find this dubious.


Like I said in my previous reply below, Fios is not blocking Netflix or YouTube 

however there may be net congestion getting to both sites or just one. I believe I said to do a tracert and folks have said they seen the issue.

I have had in the past Netflix slowdowns when I had cable internet, and I called and they would blame my modem. However after unplugging my then modem and my router the speed returned. Was it Time Warner who said it was a Netflix issue, or Netflix who blamed Time Warner and my devices. 

Its a game of who blames who.

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Re: Fios Issues with Watching Netflix and Youtube
olearybm
Enthusiast - Level 2

Sorry to hear that, that seems to be the typical response. I did put another help ticket in. I recommend calling and getting another help ticket open. See if you can reference this forum thread.

tracert netflix.com

Tracing route to netflix.com [54.164.216.120]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
2 11 ms 6 ms 1 ms lo0-100.PITBPA-VFTTP-321.verizon-gni.net [71.182.157.1]
3 4 ms 9 ms 6 ms B3321.PITBPA-LCR-21.verizon-gni.net [100.41.133.192]
4 * * * Request timed out.
5 * * * Request timed out.
6 15 ms 16 ms 27 ms 0.et-8-0-2.GW13.IAD8.ALTER.NET [140.222.0.185]
7 13 ms 16 ms 15 ms neustar-gw.customer.alter.net [152.179.50.58]
8 * * * Request timed out.
9 * * * Request timed out.
10 27 ms 28 ms 36 ms 54.239.110.179
11 14 ms 15 ms 14 ms 54.239.111.35
12 15 ms 16 ms 16 ms 52.93.24.80
13 14 ms 13 ms 16 ms 72.21.220.213
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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Re: Fios Issues with Watching Netflix and Youtube
Capvolca1
Enthusiast - Level 1

The issue is happening again! When will Verizon fix the issue for good

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Re: Fios Issues with Watching Netflix and Youtube
jmelchio
Enthusiast - Level 1

I'm seeing the same issue in Pittsburgh. No netflix on any of my home devices, but other services (Amazon Video) work fine.

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Re: Netflix suddenly not working on wifi
witcheypoojr
Newbie

I am having the same issue.  I spoke to a Verizon rep last night they told me to talk to Netflix. Netflix found that I could not connect to thier servers and said it was my carrier and were unable to help, I went back to Verizon.  The network guys opened a ticket because they are getting several calls with this issue.  They are looking into it and potentially working with Netflix to fix the issue.

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Netflix and Youtube not working
JimW12
Newbie

Recurring problem where i lose connectivity to Netflix on smart tv AND new VZ channel 838 on all tvs,  AND to youtube on my phones inside the house. VZ support tried to resolve and failed, including sending me a new router, which had no effect.  The fact that i lose both simultaneously - and they temporarily and spontaneously were restored last week before happening again - indicates that it is a VZ problem.  Hate paying VZ full fare while not being able to watch my favorite channel.  Frustrating!  

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Re: Netflix and Youtube not working
CRobGauth
Community Leader
Community Leader

How long are they out?

if out long enough, go to router and look for anything that looks different.

Is it only Netflix and youtube, or do you lose connectivity to other internet sites?

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