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Fios Issues with Watching Netflix and Youtube

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olearybm
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎12-08-2017

Re: Fios Issues with Watching Netflix and Youtube

Message 21 of 51
(3,140 Views)

Yep, this is happening again.

somewhatninja
Contributor
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Posts: 2
Registered: ‎12-08-2017

Re: Fios Issues with Watching Netflix and Youtube

Message 22 of 51
(3,121 Views)

I reported the same issue, they told me to call netflix.

somewhatninja
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Contributor
Posts: 2
Registered: ‎12-08-2017

Re: Fios Issues with Watching Netflix and Youtube

Message 23 of 51
(3,118 Views)

I have the same issue in pittsburgh.  The problem went away last week, then came back yesterday.  Fios assures me they are not blocking, and claims the problem is on netflix's side.  I find this dubious.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Fios Issues with Watching Netflix and Youtube

Message 24 of 51
(3,116 Views)

@somewhatninja wrote:

I have the same issue in pittsburgh.  The problem went away last week, then came back yesterday.  Fios assures me they are not blocking, and claims the problem is on netflix's side.  I find this dubious.


Like I said in my previous reply below, Fios is not blocking Netflix or YouTube 

however there may be net congestion getting to both sites or just one. I believe I said to do a tracert and folks have said they seen the issue.

I have had in the past Netflix slowdowns when I had cable internet, and I called and they would blame my modem. However after unplugging my then modem and my router the speed returned. Was it Time Warner who said it was a Netflix issue, or Netflix who blamed Time Warner and my devices. 

 

Its a game of who blames who.

 

olearybm
Copper Contributor
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Posts: 8
Registered: ‎12-08-2017

Re: Fios Issues with Watching Netflix and Youtube

Message 25 of 51
(3,116 Views)

Sorry to hear that, that seems to be the typical response. I did put another help ticket in. I recommend calling and getting another help ticket open. See if you can reference this forum thread.

 

tracert netflix.com

Tracing route to netflix.com [54.164.216.120]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
2 11 ms 6 ms 1 ms lo0-100.PITBPA-VFTTP-321.verizon-gni.net [71.182.157.1]
3 4 ms 9 ms 6 ms B3321.PITBPA-LCR-21.verizon-gni.net [100.41.133.192]
4 * * * Request timed out.
5 * * * Request timed out.
6 15 ms 16 ms 27 ms 0.et-8-0-2.GW13.IAD8.ALTER.NET [140.222.0.185]
7 13 ms 16 ms 15 ms neustar-gw.customer.alter.net [152.179.50.58]
8 * * * Request timed out.
9 * * * Request timed out.
10 27 ms 28 ms 36 ms 54.239.110.179
11 14 ms 15 ms 14 ms 54.239.111.35
12 15 ms 16 ms 16 ms 52.93.24.80
13 14 ms 13 ms 16 ms 72.21.220.213
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Capvolca
Contributor
Contributor
Posts: 2
Registered: ‎12-08-2017

Re: Fios Issues with Watching Netflix and Youtube

Message 26 of 51
(3,103 Views)

The issue is happening again! When will Verizon fix the issue for good

jmelchio
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎06-02-2014

Re: Fios Issues with Watching Netflix and Youtube

Message 27 of 51
(3,035 Views)

I'm seeing the same issue in Pittsburgh. No netflix on any of my home devices, but other services (Amazon Video) work fine.

witcheypoojr
Contributor
Contributor
Posts: 1
Registered: ‎12-21-2017

Re: Netflix suddenly not working on wifi

Message 28 of 51
(3,025 Views)

I am having the same issue.  I spoke to a Verizon rep last night they told me to talk to Netflix. Netflix found that I could not connect to thier servers and said it was my carrier and were unable to help, I went back to Verizon.  The network guys opened a ticket because they are getting several calls with this issue.  They are looking into it and potentially working with Netflix to fix the issue.

 

 

JimW1
Contributor
Contributor
Posts: 1
Registered: ‎12-23-2017

Netflix and Youtube not working

Message 29 of 51
(2,962 Views)

Recurring problem where i lose connectivity to Netflix on smart tv AND new VZ channel 838 on all tvs,  AND to youtube on my phones inside the house. VZ support tried to resolve and failed, including sending me a new router, which had no effect.  The fact that i lose both simultaneously - and they temporarily and spontaneously were restored last week before happening again - indicates that it is a VZ problem.  Hate paying VZ full fare while not being able to watch my favorite channel.  Frustrating!  

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Netflix and Youtube not working

Message 30 of 51
(2,940 Views)

How long are they out?

if out long enough, go to router and look for anything that looks different.

Is it only Netflix and youtube, or do you lose connectivity to other internet sites?


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