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Fios Speed - Old Customer vs New Customer

Fios Speed - Old Customer vs New Customer

Contributor chiku18
Posts: 2
Registered: ‎03-21-2012
Message 1 of 3

I am FIOS Customer in Tampa, Florida for almost 2 years. I went to try add/change services to renew.. and saw 100/100 speed is not offered.


Then I tried the same for new customer and my address.. and its offered to new.


I am offered 75/75 and then straight 300/300 or 500/500 ? Why not 100/100?


Isn't this some kind of discrimination?


Tried many chats with no luck.. with silly response "unfortunately its not avaialble for you?"

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,747
Registered: ‎11-04-2008
Message 2 of 3

As this is mainly a peer to peer support fiorum, we are not privy to FiOS business decisions on service offerings.

You might want to try calling in to customer service to see what options you have.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,379
Registered: ‎12-15-2010
Message 3 of 3

This tends to happen if you're on a BPON ONT. Verizon will require people to upgrade to 300Mbps for a month to cover the cost of installing a new ONT, and for installing Ethernet cabling between the ONT and your router. You can downgrade after the 300Mbps installation occurs at that point.


SInce you're transitioning to Frontier, however, you may want to either order it now, or wait until after April 1st, when the Frontier migration completes.

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