Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Fios app and G3100 router

Reply
Cj2
Contributor
Contributor
Posts: 1
Registered: ‎05-05-2020

Fios app and G3100 router

Message 1 of 2
(848 Views)

I just upgraded to the new G3100 router and my Fios app no longer works for Home Network Protection or device access control!

I get ‘SSL Certificate error’ and ‘ There was an error getting SON status. Click the cell and try again.’ error. Is there a fix?

1 REPLY 1
LeoH
Contributor
Contributor
Posts: 7
Registered: ‎07-16-2019

Re: Fios app and G3100 router

Message 2 of 2
(822 Views)

I also seen to have lots of issues with the app and the G3100. I frequently get errors in a red banner on the bottom of the screen.

 

The app doesn't even mention HNP so I can never enable it. After running the WiFi Analyzer, it says so my devices have a strong signal at 0 db, which is obviously wrong. I bought a Verizon router because I thought I'd have less problems than running my own...

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title