×

Switch Account

Fios audio becomes distorted after 22-23 minutes. WHY?

Reply
Highlighted
Contributor
Contributor
Posts: 6
Registered: ‎06-15-2011

Fios audio becomes distorted after 22-23 minutes. WHY?

Message 1 of 6
(810 Views)

When listening or downloading a pre-recorded audio, it becomes distorted after 22-23 minutes.  This occurs on two hard-wired computers and a wireless connection to my laptop.  (No problems were evident from March 2008 through a few months ago.)

 

The router is one year old with the orange-ish color band on it.

***  Does anyone know why?
***  Better yet, does anyone know how to fix it?

 

Calling Tech Support is useless.  I tried three times last night and wasted 110 minutes total on hold.

 

It started about the same time when the call forwarding option on the FIOS telephone service stopped working.  Verizon has wasted over a dozen hours without providing a fix.  This is probably not related to the audio problem, but it's definitely odd that they started about the same time.

Thank you.

5 REPLIES 5
Highlighted
Contributor
Contributor
Posts: 6
Registered: ‎06-15-2011

Re: Fios audio becomes distorted after 22-23 minutes. WHY?

Message 2 of 6
(789 Views)

On my dual-core (older computer), the audio stopped at 23 minutes and a few seconds.  The little white dots in the middle of the screen were going round and round... buffering (but it didn't say this)?

Any thoughts on what's going on?

My call to Verizon tech support (I finally got through) was useless.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,486
Registered: ‎12-15-2010

Re: Fios audio becomes distorted after 22-23 minutes. WHY?

Message 3 of 6
(762 Views)

Unusual problem. Audio online is pretty much digital - if it's skipping or cutting out entirely I can see that. But distorted audio if this is something like a podcast is quite unusual for a digital medium.

 

What service is this audio coming from?

Are you having trouble with corrupted downloads, or slow downloads?

How about uploads?

Highlighted
Contributor
Contributor
Posts: 6
Registered: ‎06-15-2011

Re: Fios audio becomes distorted after 22-23 minutes. WHY?

Message 4 of 6
(760 Views)

Most of the audio files are from YouTube.  Some have video (which keeps going); others have photographs or slides (such as a webinar).

Others are pre-recorded webinars offered by various entities.

 

No problems with downloads or uploads.  All are significantly shorter than 23 minutes.  Even huge files are less than 1 minute.

 

Please advise on what might be causing this.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,486
Registered: ‎12-15-2010

Re: Fios audio becomes distorted after 22-23 minutes. WHY?

Message 5 of 6
(755 Views)

OK.

 

When audio/video become distorted, is the YouTube player automatically scaling back the quality to something like 240p or 360p rather than the maximum format available? Any difference if you select the highest quality option, and allow that to play as is?

 

Since this is YouTube, what browser are you using to watch YouTube? Additionally, do you know if the player in use is Adobe Flash or the HTML5 player? This can be determined by right clicking on the video and seeing what the bottom-most option says.

Highlighted
Contributor
Contributor
Posts: 6
Registered: ‎06-15-2011

Re: Fios audio becomes distorted after 22-23 minutes. WHY?

Message 6 of 6
(724 Views)

This worked perfectly from March 2008 up until a few months ago.

 

It's not just YouTube. 

 

I've never seen any settings on YouTube or the other sources.

 

Firefox

(Is something (else) wrong with Firefox?)

 

html5

 

Chrome has gotten past the 23 min mark on a YouTube video (audio w/photographs).

 

I don't use MS IE.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.