Fios billing of unreturned equipment charges
tekpc81
Newbie

I looked through the forum for unreturned equipment charges and noticed that I was not the only one billed for fios equipment that I returned to Verizon. However, I am unable to find the any tab in my profile page of the forum where I can escalate my situation. There is no tab stating "my support cases" anywhere on my forum profile page!??!!!

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Re: Fios billing of unreturned equipment charges
viafax999
Community Leader
Community Leader

@tekpc81 wrote:

I looked through the forum for unreturned equipment charges and noticed that I was not the only one billed for fios equipment that I returned to Verizon. However, I am unable to find the any tab in my profile page of the forum where I can escalate my situation. There is no tab stating "my support cases" anywhere on my forum profile page!??!!!


Sign on to the forum then click your id in a post and it will bring up an About You page

The top item is headed my support cases.

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Re: Fios billing of unreturned equipment charges
somegirl
Champion - Level 3

@tekpc81 wrote:

I looked through the forum for unreturned equipment charges and noticed that I was not the only one billed for fios equipment that I returned to Verizon. However, I am unable to find the any tab in my profile page of the forum where I can escalate my situation. There is no tab stating "my support cases" anywhere on my forum profile page!??!!!


You won't have that section unless they've opened a support case for you on the forums. It's not something you automatically have.

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Re: Fios billing of unreturned equipment charges
ElizabethS
Moderator Emeritus

Hello tekpc81

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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