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Fios cheats with what they promise and what they provide

Posts: 1
Registered: ‎07-18-2016

Fios cheats with what they promise and what they provide

Message 1 of 2

When I ordered Fios(order # {edited for privacy}) I was provided with following
Services Ordered: Monthly Amount
Double Play $50.00
–Fios TV Local Service
–Fios Internet 50/50
–$22.99 Fios TV 24 Mo. Discount Included
Pick Your Premiums - 2 Pack $25 per month - Free for 6 months Fee Waived
(Rent): Fios Quantum Gateway Router $10.00
Estimated Monthly Subtotal $60.00
Taxes, Fees and Other Verizon Charges (see detail) $1.53
Fios TV Broadcast Fee $2.99
Estimated Monthly Total^ $64.5

However because of strike that time I waited for more than one month and did self installation and cancelled technician appointment in phone and also got confirmation email. However still technician called up on appointment day and was informed accordingly. I was not having tv that time, so just did the setup.

Now I got the tv and trying to setup it, now I am told that i do not have tv as i cancelled technician appointment or i have not used service. I am being asked to pay more to get tv added. Is it ethical? It it not cheating?

I tried to speak to customer care for 3 different people, 3 day and 4 hours but it was of no use. They are still trying to sell me new plan instead of agreeing on my old order.

I am planning to go to customer redressal forum as they are in no mood to helpout
{edited for privacy}

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Posts: 9,777
Registered: ‎03-18-2013

Re: Fios cheats with what they promise and what they provide

Message 2 of 2

Hi vikasushma1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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