Today I spent over 45 minutes on the phone with numerous 'customer service representatives' of the FIOS department; none of which could help. Each time I had to repeat my problem; after just finishing with the prior rep. The 2nd rep adamantly refused to transfer my call to a supervisor unless I told her exactly why I wanted to speak with someone else. I changed my account from triple play to double play - because I do not use a land line and was conned by FIOS in getting the triple play. By doing this, I am saving over $50 a month; well I am supposed to although they are now telling me that my balance is more than what I was originally told. I left comcast due to their billing practices & customer service. I left the Verizon wireless for the same (saving over $130 a month with another carrier and unlimited everything!) - now to start looking at other internet / cable providers in the NJ area that do not keep you in a contract. Beyond frustrated with VERIZON.