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Fios in building but not unit

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Contributor
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Posts: 1
Registered: ‎06-25-2020

Fios in building but not unit

Message 1 of 2
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Hello, 

 

I am moving into a NYC condominium building that is serviced by verizon Fios. There are many people in the building that currently have service, including the unit directly next to mine. However, my unit does not appear in the database online, and when I called the FIOS sales line they tried to sell me DISH instead. 

 

It looks like a few others have had a similar problem here on the forum. One person was ultimately successful after a lot of prodding to Verizon, and another seems to have been contacted individually by Verizon, but I haven't seen any concrete answers or solutions to this problem. 

 

This doesn't make any sense, does anyone have a recommendation?

 

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Posts: 10,023
Registered: ‎03-18-2013

Re: Fios in building but not unit

Message 2 of 2
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Hi wterrier2020,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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