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Fios internet drops connection every day

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Jollyrodger85
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Posts: 2
Registered: ‎06-03-2014

Fios internet drops connection every day

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I've had fios for a little over a month.  About 2 days after install the connection started to drop.  The wireless router is still broadcasting signal but all devices say failed to establish IP address.  If I reset the router it fixes it about 50% of the time but this happens several times a day.  I have contacted the help desk and they just reset the router and once the connection is alive again they close the ticket.  They have replaced the router as well as the ONT box on the outside with no fix.  Any thoughts?

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Telcoguru
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Registered: ‎08-06-2008

Re: Fios internet drops connection every day

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If you are using wireless try connecting with ethernet instead to narrow down the issue. If it still drops the connection then you may either have a faulty ONT or bad wiring between the ONT and router.

viafax999
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Registered: ‎11-10-2009

Re: Fios internet drops connection every day

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@Telcoguru wrote:

If you are using wireless try connecting with ethernet instead to narrow down the issue. If it still drops the connection then you may either have a faulty ONT or bad wiring between the ONT and router.


Suspect may be the splitter

 

Jollyrodger85
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Registered: ‎06-03-2014

Re: Fios internet drops connection every day

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My PS4 is hardwired and phones laptop iPad are wireless. Fails on both sides. Had another tech come today and he switched my router to channel 9 to see if that works. Im not so optimistic
Telcoguru
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Registered: ‎08-06-2008

Re: Fios internet drops connection every day

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If it fails hardwired then what good is it to change the wireless to channel 9.

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