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Fios internet early termination fee even if I move to NON-verizon area

Fios internet early termination fee even if I move to NON-verizon area

Contributor groove311
Posts: 1
Registered: ‎02-18-2010
Message 1 of 57

I called verizon to avoid the termination fee because I'm moving to a NON-verizon area. The agent clearly stated I will be charged a termination fee.


After that, to verify things I chatted with a verizon agent and the following she said:


Sharon(13:22:03): Please call customer service disconnects at (800) 837-4966; you will not be charged an early termination fee if there is not service where you are moving to.


Then, I called verizon again and talked to agent Steve, asked why verizon representatives are telling me different

 things on early termination fees and he says he didn't know why but the policy is that you will be charged a fee even if u move to where there is no service.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 57

If you are moving to an area where Verizon does not offer service, you should be able to get the ETF waived. This has been done in the past and there is no reason they wouldn't do it again for you.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Bronze Contributor II
Bronze Contributor II
Posts: 86
Registered: ‎10-27-2009
Message 3 of 57

They recently changed the rules. It may depend on when you locked in.. If you move to a non-fios area you are still subject to the ETF unless you order at least a plain old phone line from verizon.

Copper Contributor RAYMON
Copper Contributor
Posts: 17
Registered: ‎02-14-2010
Message 4 of 57

If a NEW user in California cancels  because they are unhappy with the service - what termination fees are involved.

Contributor pdpower
Posts: 2
Registered: ‎06-28-2010
Message 5 of 57

I also ran into the same problem. I am moving to a place which is non-verizon area. And still the lady from verizon wants to charge me an early termination fee.


Any one know what we consumers can do to fight back?

Contributor ETF
Posts: 1
Registered: ‎12-17-2010
Message 6 of 57

They did the same with me.

When I ordered the service - the agent on chat said that there is no early termination fee if you move to non veriozn service area. But now the customer service is telling there is going to be ETF. I also mentioned that I am ready to move from Fios normal high speed internet (which is available in new service location). But she said I need to pay ETF no matter what.

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,953
Registered: ‎05-27-2010
Message 7 of 57

Consumers can start by reading the contract which is given to them when they sign up for service ... while I feel for you, it's not like it wasn't disclosed in writing.   Since you say you had a chat ... was this online?   Did you save the transcript of this chat?  If so, then I would produce that for the customer service folks.   Without it ... it's your word against theres and I doubt you'll get anywhere.


As for the person referencing a "move to FiOS" ... are you indicating that you're a current DSL customer and want to move up to FiOS?   If so, I wouldn't think Verizon would object at all to that.  It's a service enhancement and I suspect they would easily waive the fee.   However, if you have DirectTV, you need to understand that you made a contract with DirectTV, and not Verizon (Verizon just partnered to bring the service) and you're not likely to make any headroom there.


It's a tough lesson to learn ... but the first question I always ask in situations like this is "show me where it says that in writing".   If they can't produce it, then it isn't true regardless of what an agent or, more often than not, someone selling services on commission who may or may not be a Verizon person, may say.  If they do produce it -- well then you have the document to file away for later reference to show them when they indicate other terms apply.



Contributor cwirth
Posts: 1
Registered: ‎12-24-2010
Message 8 of 57

I was in a similar situation with DirecTV last year and was easily able to get out of ETF. It's pretty simple:


You signed a contract to pay for their services listed on said contract. If you move to somewhere that they are unable to provide these services, they are in breach of contract. They can't force you to pay for services when they can no longer offer them to you.


For my DirecTV I just had a technician come out and sign off that there is no longer line of sight to the satellite on my dish and they instantly waived my ETF.

Contributor chileheadcraig
Posts: 1
Registered: ‎04-25-2011
Message 9 of 57

I am in the same boat.  The rep told me that I have to pay the ETF no matter what even though I was told previously that I would not be required to pay if I moved to an area where their services are not offered.  This guy went further to say that "even if" they could waive it, that it cannot be done until you are actually billed.  They can only make adjustments to bills, not prevent you from getting billed.  Not sure if its a delay tactic or for real, but I'll be calling back for sure once they try to hit me with that.  Thing is I have been pretty happy with the FIOS TV and internet and wish they offered it where I'm going but they dont.  Why is that my problem?



Gold Contributor III
Gold Contributor III
Posts: 1,122
Registered: ‎12-04-2009
Message 10 of 57

There's another approach you can take. 


VZ recently sent an email announcing a change to VZ's Terms Of Service (TOS) effective 4/19.  However, this email did not go out until 4/22.  Simply call VZ and tell them you do not not agree to the change in the TOS.


If they give you any grief, point out to them it is illegal to retroactively makes changes to the TOS and you must be given a reasonable period to opt-out if you do not agree to the changes.  They must allow you to terminate your service without an ETF, if you do not agree to the change in terms.



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