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Fios is available to all my neighbors on the street, on our side and opposite.
Jeenalee
Newbie
‎03-23-2017 02:01 PM

We just bought the house last month and called Verizon to get the service but our address says no fios service available. But I have check all my next door neighbors on our side of the street and the opposite and all have Fios. What is the reason we do not have FIOS? Can anybody suggest whom should I contact to resolve this issue? Thanks

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An Accepted Solution is available for this post.
Re: Fios is available to all my neighbors on the street, on our side and opposite.
LawrenceC
Moderator Emeritus
‎03-23-2017 03:35 PM

Hi Jeenalee,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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