Fios pole leaning and damaging my house
cnewton1
Newbie

Hi,

Whom do I contact about a telephone pole, with only Telephone and Fios on it that is leaning against and beating a hole in my house?

Thank you,

cnewton

Richmond, VA 23223

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Re: Fios pole leaning and damaging my house
KaLin
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: Fios pole leaning and damaging my house
Verizon_Support
Customer Service Rep

cnewton,

We are glad we were able to get the correct parties involved to get this issue taken care of. Feel free to make a new post anytime you need our help.

- Jose_VZ

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