Hey there, last week we got fios installed in our home. We signed up for a 25/25 megabit plan. For the first couple of days, everything was fine when I ran speed tests. I was getting speeds that were close to what I should have been getting. Just recently though, I ran a speed test again, and found that, although I am still getting 25 for download, I was only getting less than 5 for upload. Anyone know why this is? I ran the fios optimizer tool that's on the verizon webpage, but it didn't seem to do anything because when I ran the speed test again after doing that, There was the little red X at the bottom of the page which said that my computer has not been optimized for fios. Its is really weird. This computer that I am speaking of is the wired computer. On one of my wireless computers, I am getting about 20/20, which still isnt the max that we should be getting, but certainly higher than the wired computer. And on another one of my wireless computers, I was getting about 5/5. Does anyone have any idea why this is happeining? I have ran the optimizer tool on all the computers. The wired computer still running the release candidate of windows 7, the wireless computer which was getting reasonable speeds is running windows xp and the wireless computer that is getting bad speeds is running windows vista. Please help with this problem because right now I feel as if im paying extra money for no apparent difference in speeds from before I had fios.
Hi farahm2, I'm sorry you're having trouble with your speed. If you are consistently getting approx 20/20 on 1 wireless pc then you know the router is sending it out, its a matter of configurations on your other pcs.
The speed optimizer isn't compatible with Windows 7 as of yet. But low upload speed is usually indicative of software related issues on the pc. There may be addtional configuration needed on your ethernet card.
As far as the other wireless getting 5/5, try testing it wired. If speed still seems low, clear cache on all browsers, run a defrag and spyware/adware scans. Run the speed optimizer then you need to restart the pc for it to show a maximum difference.
I fell for the optimizer thing, and my speed went from 35/42 to 35/5. It's not such a big deal since I know that Verizon is giving me the speeds I'm paying for, but the "optimizer" screwed up the settings in my registry limiting how fast my computer will upload. After I "optimized", I still get the message saying that my computer has not been optimized. I have Vista, but I would suggest NOT EVER downloading this awfulness no matter what operating system you use!
Please Verizon, I beg you to Help me regain my Tolerance & then maybe a subtle Like to eventually a Buddy level to a Love for you. .............Hmmmmm.
Tony {edited for privacy}, California
Tony,
Re: entering the user name and password into the router. You are making this much, much harder than it really is. When you get the router login screen, type the user name (initially admin but you can change it), then when you get to the password box, just look away and type the password (password after reset, whatever you change it to after change). Ignore the extra bullets, they are intended as a security feature to prevent someone looking over your shoulder from knowing how many characters you typed. Not worth a &^(*%$ IMO, but it is what it is, and you need to just accept it (and you will get used to it, it is not a big deal).
I use a free browser password entry tool called KeyPass, I have my login name and password stored there, I just use that for entry, eliminates any possible confusion (and I can just watch the extraneous bullets magically appear and not worry about how many there are).
A few other thoughts about your post:
a) This is a user-to-user forum, it is very unlikely that Verizon is going to help directly.
b) I agree, Verizon's phone system leaves a lot to be desired, and many of their phone reps are not properly trained. But that is the way it is, if you feel you are going to be calling Verizon for every little thing without trying to figure it out yourself or maybe posting questions here, you are never going to be happy with Verizon.
c) I am using Windows 7 Home Edition, it works perfectly with FiOS. I pay for 25/15 service but I checked with three different internet speed services last night and was getting 25/24 on all three. And I don't know what Verizon software you might be referring to, I do not have any Verizon software installed on either of my PCs and it all works just fine (well, I have to take that back, I do have Medial Manager installed, it works but I never use it).
d) There are plenty of people here with lots of experience and knowledge that will be willing to help you, but you need to come here and ask before they can (ie, not call Verizon). I very much like the way you bulleted your thoughts, but a few suggestions: too many words, too much emotion and not enough fact, and white space between paragraphs (bullets) makes things a whole lot easier to read (please don't get upset with my comments, I am just making some suggestions......).
Last but not least, welcome to FiOS! I have been a FiOS customer for 5 years now, very happy, have phone, internet, and TV (and no, I don't work for Veizon, never have). Yes there are issues, but if you give it a fair chance I think you will be happy.
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248
I, too, received these comments just like this, for asking the same questions\bringing up the same points:
Please also note that the advertised speeds are "up to" that much, not guaranteed to be that much (read your agreements).
The industry standard (of acceptable) is 75% of the advertised speed, because there are too many variables to count on full speeds, including stuff at your end.
You may Have FiOS up to the side of your house, or into your basement, but the fiber stops there. AND, the internet is still the internet; 'out there' may still be on telephone lines in various places,; bandwidth gets smaller in places and used heavily in places, all of which can slow down your experience.
oh yeah, the advertised speeds are for only 1 wired connection ( read your agreements). If you press here, you will be asked to disconnect all computers leaving only the one (1) wired via ethernet computer that is being tested, connected, and maybe even be asked to disconnect your STB's (which also get an internet connection), THEN test your speed. ( read your agreements)
Well, before I installed the "optimizer", the speeds on my wired computer were always what I paid for. The 20/5 plan always yielded 20/6, and 35/35 was 35/42, regardless of what else was running on the network. The only thing that's slow now is my computer, which the program has somehow restricted the upload speed.
May sound silly ... but what site are you testing with? I noticed recently that several of the speedtest.net sites have started restricting their upload bandwidth so I get artificially low numbers. Re-running the tests against other nearby servers yields different results closer to the anticipated speed. One site in particular that I noticed this with is Frederick, MD (on a 35/35, I get consistently 35/7) -- changing to one of the other sites or a different location (like Philadelphia) shows better results.
I test it with Verizon at http://www2.verizon.net/micro/speedtest/java/
Some have suggested that Verizon artificially makes the results faster, but I haven't seen that. It was always at the speeds I mentioned above until I fell for "your computer isn't optimized" and my computer was slowed down. Also, running the test through a wireless computer is quite a bit slower. I've seen posts that mention the possibility of the other sites not being able to send data as fast as Verizon's speeds, which is also a reasonable assumption especially with upload speed.
I've used the Verizon speed tool as well as myspeed.visualware.com. Results are generally pretty close. I've got the old 30/5 plan but yesterday, my upload speed were between 10-20 and my upload speed has been below 2 for a while now. I really loathe the thought of calling V* sppt and wasting time navigating the menu system only to get to a person who generally will say 'you need to call another number' (sorry for the rant).
I tried the FIOS agent, but that seems to be just bloatware, so I uninstalled it from my computer. Any ideas about troubleshooting other than calling the FSC?
Start a new topic or ask questions in the open forum.
