After talking to a Fios rep at Walmart a couple of times, I decided to switch. Two reasons, DVR free for two years and the Fios test drive for two months. Nearing the end of my Fios test drive I received an email indicating I had been switched into their recommended plan. I wanted to see if I went with a higher package how much would the difference be. Using the Fios app, it let me check pricing only by placing an order to switch. When I saw the price was a lot more I tried to switch back. Now my free DVR offer is gone. The Fios rep said, you should only make changes on the phone with someone never online. How was I to know that?!?! And she said well it's not our offer, you can't get it free anymore. Now it's $20 a month and the whole reason I switched was for the free service. I'm so frustrated that they won't honor what I signed up for. Such poor customer service.
Hi mcasdfaf
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