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Fios website just constantly reloading when I try to activate a channel

Fios website just constantly reloading when I try to activate a channel

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Contributor Sherm
Contributor
Posts: 2
Registered: ‎08-04-2019

Hello,

I use a streaming service on my tv. When I want to add a channel on the streaming service it gives me an activation code, then I go on that channel's website and type in the code and it logs me into verizon fios to verify that I am supposed to have access to that channel. Then it just reloads forever, just logging me in forever and ever. I have tried on multiple devices, on multiple browsers, cleared cookies/cache everything. I tried to reach out to Verizon and they were unhelpful they just said "refresh." This has been going on for over a month. 

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Moderator Moderator
Moderator
Posts: 9,402
Registered: ‎03-18-2013

Hi Sherm,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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