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Fios wi-fi on device disconnects when I move about my house

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Glow
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Posts: 1
Registered: ‎04-01-2020

Fios wi-fi on device disconnects when I move about my house

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We used to have the option to hook up to our Wifi Fios 2.4 or 5G on our devices. Then we received a message to allow the router to decide which option was best for that device. When we go upstairs or move about our house the wifi on our phones will shut down for a period of time.  The router is upstairs and extender is downstairs.  What can we do to get this to level out and have consistent coverage about the house?

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Edg1
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Gold Contributor VII
Posts: 1,956
Registered: ‎06-24-2018

Re: Fios wi-fi on device disconnects when I move about my house

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You have to disable SON the you will see both 2.4/5 GHz again. Login to your router at 192.168.1.1 or myfiosgateway.com then go to Wireless Settings/Advanced Security Settings/ Other Advanced Wireless Options/Self-Organizing Network Enabled and set to Off. You can also turn it off in the My FiOS App.

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Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,956
Registered: ‎06-24-2018

Re: Fios wi-fi on device disconnects when I move about my house

Message 2 of 2
(931 Views)

You have to disable SON the you will see both 2.4/5 GHz again. Login to your router at 192.168.1.1 or myfiosgateway.com then go to Wireless Settings/Advanced Security Settings/ Other Advanced Wireless Options/Self-Organizing Network Enabled and set to Off. You can also turn it off in the My FiOS App.

View solution in original post

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