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Contributor
Contributor
Posts: 1
Registered: ‎10-27-2009

Fios

Message 1 of 3
(4,231 Views)

How fast is Verizon to Turn off fios...... Bill now paid. and now even have a CREDIT!!  But can't get them to turn on as fast they turned it off..   What's that about?

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Bronze Contributor III
Bronze Contributor III
Posts: 151
Registered: ‎09-11-2009

Re: Fios

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(4,199 Views)

Hi. It's not a matter of just "flicking a switch", a reconnect order must be placed and processed through the system.  Usually it doesn't take but a week at most.  Are you saying that it was shut off because you were a week late paying your bill!?



~~ "It's not a bug. It's an undocumented feature."
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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008

Re: Fios

Message 3 of 3
(4,165 Views)

 


@studio wrote:

How fast is Verizon to Turn off fios...... Bill now paid. and now even have a CREDIT!!  But can't get them to turn on as fast they turned it off..   What's that about?


 

If you are disconnected, they may or may not require a deposit and reconnect charge. You would not think this the first time it happens, but perhaps if it is a pattern. One of the Verizon people here should be able to answer this, or you may need to call the Fiber solutions office and talk to billing. Yes it will take time.

 

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