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Flash movies unwatchable

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toychri
Contributor
Contributor
Posts: 2
Registered: ‎08-13-2009

Flash movies unwatchable

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I have recently switched from Comcast to Verizon Fios, I have never had an issue with Flash video until I started using Fios. Any site (youtube, ESPN, etc.) that runs a flash movie I am having major issues with, it's like watching a slide show, the sound works, but the video does not.

 

I have "optimized" my laptop for Fios, I am also getting the proper speed when connected to the Verizon router (20/5).

 

Is this a common issue? I read a thread where it states I may need to run my own router to correct the issue?

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VZ_Brian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: Flash movies unwatchable

Message 2 of 4
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There is nothing that Verizon installs that should affect your flash plugin.  However, if you aren't able to view flash, you can uninstall and then reinstall from here:

 

http://www.macromedia.com/support/flash/ts/documents/killbitblock/flashplayer7_ax.exe

 

 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

toychri
Contributor
Contributor
Posts: 2
Registered: ‎08-13-2009

Re: Flash movies unwatchable

Message 3 of 4
(5,107 Views)
Unfortunately that is not the issue, I can view flash movies, it's just that they play like I'm on dial up, it's like watching a slide show instead of a video. It's with any type of video, not just flash, I just used flash as an example because it seems to be the most common type. This was not an issue when I had Comcast.
kevinb
Bronze Contributor II
Bronze Contributor II
Posts: 90
Registered: ‎05-21-2009

Re: Flash movies unwatchable

Message 4 of 4
(5,090 Views)
Does it also happen with movies saved locally on your computer?

Can you duplicate it using another PC in the house?
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