I am so done. After a total of 10 times contacting customer service since February 2019 and having the discounts removed from my bill since Dec 2018 I finally reach a supervisor.
She not only won't honor the 57 dollar black Friday special but puts me in a plan 10 dollars higher. They have been charging me double this amount since Dec 2018 with no resolution. There have been tickets opened closed pending and just disappearing. I have not been treated like a loyal customer but written off and not assisted.
I spoke to this supervisor last night and this morning received a suspension notice with tomorrow as the deadline. How kind of them to shut me off because they don't want to fix an issue they admitted multiple times was their fault.
I give up. I will now be writing the CEO (Hans) all 3 executive point of contracts, the BBB, FCC, CCC and contacting my state attorneys office.
DO NOT SIGN UP WITH VERIZON. THEIR CUSTOMER SERVICE IS THE WORST. For all the time I have wasted on their phones for nothing I should be given free service.... All I have asked for was my original order confirmed price. I will not be a loyal customer to a company who has treated me like such a bother for simply asking them to correct their mistake.
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