I previously had a 2 year FIOS Triple Play contract with Verizon, set to expire in March 2016.
I called Customer Service and changed my package to a Double Play (removed phone and downgraded cable). In addition to this, I asked for a router upgrade to the "new" Quantum Router
The new Router was shipped to me, with return UPS Tracking label for returning my old router
-Attempted to install the new router, following the limited instructions provided
-Router was DoA, with only a solid red light
-Called Customer service, and after troubleshooting on the phone and resetting, support confirmed that the ENT was responding ok, so issue must be with router (this was last Saturday)
-Customer service told me a tech would come Monday. No mention of any charges
-Monday, tech calls before coming over. I tell him its probably a router issue
-Tech says he will bring a new router
-Tech installs new Quantum router, and takes away initial Quantum router, as well as my old router
-I get an email saying I'm being charged a $49.99 Tech visit fee, spread out over 3 payments of $16.xx
-I call Customer service, get the runaround that charges cannot be removed
1)Verizon sends me a faulty router, when it doesn't work, sends a replacement router via tech, charges me $49.99
-How do I know Verizon didn't send a faulty router on purpose and wants to charge me for the fun of it
2)Tech takes my existing router, so now I have a return label with nothing to ship to Verizon.
-What are the odds Verizon will want to charge me for "unreturned equipment" [In which case I will need to file "theft charges" against Verizon and its employees?
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