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Fraudulent Billing from Verizon [again]

Posts: 1
Registered: ‎10-26-2015

Fraudulent Billing from Verizon [again]

Message 1 of 2

I previously had a 2 year FIOS Triple Play contract with Verizon, set to expire in March 2016.


I called Customer Service and changed my package to a Double Play (removed phone and downgraded cable). In addition to this, I asked for a router upgrade to the "new" Quantum Router


The new Router was shipped to me, with return UPS Tracking label for returning my old router


-Attempted to install the new router, following the limited instructions provided

-Router was DoA, with only a solid red light 

-Called Customer service, and after troubleshooting on the phone and resetting, support confirmed that the ENT was responding ok, so issue must be with router (this was last Saturday)

-Customer service told me a tech would come Monday. No mention of any charges

-Monday, tech calls before coming over. I tell him its probably a router issue

-Tech says he will bring a new router

-Tech installs new Quantum router, and takes away initial Quantum router, as well as my old router

-I get an email saying I'm being charged a $49.99 Tech visit fee, spread out over 3 payments of $16.xx

-I call Customer service, get the runaround that charges cannot be removed



1)Verizon sends me a faulty router, when it doesn't work, sends a replacement router via tech, charges me $49.99

-How do I know Verizon didn't send a faulty router on purpose and wants to charge me for the fun of it

2)Tech takes my existing router, so now I have a return label with nothing to ship to Verizon. 

-What are the odds Verizon will want to charge me for "unreturned equipment" [In which case I will need to file "theft charges" against Verizon and its employees?






Moderator Moderator
Posts: 10,797
Registered: ‎03-18-2013

Re: Fraudulent Billing from Verizon [again]

Message 2 of 2

Hi stroodlebug03,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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