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Free 50/50 upgrade not working

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trandolph
Contributor
Contributor
Posts: 1
Registered: ‎08-29-2015

Free 50/50 upgrade not working

Message 1 of 2
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I got notification of my free upgrade to 50/50 speeds a few days ago.  Speed tests on speedtest.net and Verizon's test tool consistently show 50-60 up but download speeds of no higher than 26.  Tests were done on a wired connection.  I ran Verizon's speed optimizer tool, checked my cables, and factory reset the router.  Any other suggestions before I resort to the live support chat?

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Free 50/50 upgrade not working

Message 2 of 2
(513 Views)

Sounds like you need to contact support.


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