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Copper Contributor VI_OPLE
Copper Contributor
Posts: 7
Registered: ‎06-16-2018
Message 11 of 22
(941 Views)

I am still having problem. I did web chat with 1 agent who advised me to send e-mail and I did. One week later no response. And I spoke to another agent who advised me to contact NetFlix???? Of course, I did. And as expected, Netflix said it's nothing to do with them.

 

Instruction says.... Log in to your account.... Click "Redeem Netflix Offer and follow the redemption instructions."

 

The Netflix tile, the button, the link, whatever it is..... not visible anywhere, both in my account page and fios app. And now Verizon and Netflix is trying to pass the ball back and forth.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 12 of 22
(937 Views)

Did you read my reply below? It sends you to where you need to be.

and it answers your questions.

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Moderator Moderator
Moderator
Posts: 9,379
Registered: ‎03-18-2013
Message 13 of 22
(931 Views)

Hi VI_OPLE,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Copper Contributor VI_OPLE
Copper Contributor
Posts: 7
Registered: ‎06-16-2018
Message 14 of 22
(916 Views)

Hi Jonjones,

 

I did. And I followed all the instructions provided from all sources. The problem for my case is that, there is no link anywhere at all, in my account page - no netflix tile, in myfios app - no redeem menu, in my e-mail - when click on the redeem now button, it takes me to my account page. Support agent who I spoke to did not have the solution. The support agent who I chatted with, sent me to contact call center.

 

Amarin

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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 15 of 22
(906 Views)

I am now thinking the free Netflix offer was not placed on your account.

it is a possibility you were not eligible for the promotion or Verizon dropped the ball and does not want to make it right.

 

 

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Contributor Skidmore4
Contributor
Posts: 1
Registered: ‎07-31-2018
Message 16 of 22
(756 Views)

I am also having issues with redeeming my free Netflix offer. I've followed all the links provided in this thread, but they all take me to the My Account page and there is no link to redeem the offer. I've tried chatting with and talking with an agent on the phone, but I cannot get the help I need. I've received 3 emails with a link, but there is no way to redeem this offer. I'd rather just get the $130 credit on my bill at this point.

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Moderator Moderator
Moderator
Posts: 1,726
Registered: ‎07-06-2016
Message 17 of 22
(754 Views)
Hi Skidmore4,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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Contributor dlsnyder
Contributor
Posts: 1
Registered: ‎08-01-2018
Message 18 of 22
(727 Views)

I have the same issue. I've gotten the emails to redeem, it takes me to my account. When I click redeem now, it just says that there is an error and won't let me do anything. Did anyone do anything that actually worked? Or did anyone get the offer that actually worked?

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Moderator Moderator
Moderator
Posts: 9,379
Registered: ‎03-18-2013
Message 19 of 22
(722 Views)

Hi dlsnyder,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Copper Contributor VI_OPLE
Copper Contributor
Posts: 7
Registered: ‎06-16-2018
Message 20 of 22
(651 Views)

Anybody got private message as the moderator mentioned? It has been 2 months now, and my case ha not been resolved yet, and nobody contacts me.

 

Viparath.

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