quick menu

Free upgrade to 75/75 mbps

Free upgrade to 75/75 mbps

Reply
Copper Contributor eugene49
Copper Contributor
Posts: 26
Registered: ‎05-26-2010
Message 1 of 10
(659 Views)

Just got an email from Verizon saying they’ve upgraded my speed from 50/50 to 75/75 at no charge to me. What’s the catch? How long does this last? Is their some point where they’ll want me to start paying for it? Can I go back to my 50/50 if I don’t want to pay extra?

9 REPLIES
Gold Contributor VII
Gold Contributor VII
Posts: 3,964
Registered: ‎10-18-2016
Message 2 of 10
(636 Views)

First don’t call to change it back. That will leed to a world of trouble.

save the email or take a screen shot of the “free upgraded speed” note that often times “free” is not free forever. Could they raise your rates in the future. Yes. Will they? Probably sometime in the future.

 

remember the old “limited, unlimited data” the cellular companies were pushing.

its all suggestive.

Copper Contributor eugene49
Copper Contributor
Posts: 26
Registered: ‎05-26-2010
Message 3 of 10
(622 Views)

Can they force me to pay extra to keep it. If they want to start charging me for it can I go back to my original 50/50 speed? I never ask for this change 

Gold Contributor VII
Gold Contributor VII
Posts: 3,964
Registered: ‎10-18-2016
Message 4 of 10
(554 Views)

I already answered this question.

Copper Contributor eugene49
Copper Contributor
Posts: 26
Registered: ‎05-26-2010
Message 5 of 10
(511 Views)

If you look under Shop Plans in My Fios app you see a box showing your current bundle. The total for my bundle (triple play) only is $119. I still have 7 months on my contract. But 2 days ago Verizon gave me a free speed upgrade from 50/50 to 75/75. This came out of nowhere, I never asked for it. Since then when I look on Shop Plans my current bundle shows the 75/75 speed but the triple play total has changed from $119 to $169! Does this mean my bill next month is going up $50. What in the world is going on here? How do I get this fixed?

Moderator Moderator
Moderator
Posts: 7,973
Registered: ‎03-18-2013
Message 6 of 10
(498 Views)

Hi eugene49,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact Verizon Support at 1-800-VERIZON during normal business hours for questions about your bill.

Copper Contributor eugene49
Copper Contributor
Posts: 26
Registered: ‎05-26-2010
Message 7 of 10
(491 Views)

I have contacted people via chat but they were no help. They didn’t know what I was talking about. Are you able to escalate this question to a Verizon representative. How does that work 

Gold Contributor VII
Gold Contributor VII
Posts: 3,964
Registered: ‎10-18-2016
Message 8 of 10
(489 Views)

The moderator told you where to call. 1-800-VERIZON

why are you ignoring advice when given. Are you having browser issues?

 

Copper Contributor eugene49
Copper Contributor
Posts: 26
Registered: ‎05-26-2010
Message 9 of 10
(481 Views)

Excuse me for asking a question. 

Highlighted
Moderator Moderator
Moderator
Posts: 7,973
Registered: ‎03-18-2013
Message 10 of 10
(473 Views)

For billing issues, you generally need to phone in so that your call can be directed to the billing department.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
My Fios App
Fios TV App
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios