Frozen Computer
Lillian
Newbie

I just downgraded my FIOS Internet from 25 mbps to 15 mbps.  Ever since I made this change, my computer keeps freezing up and I can't unfreeze without shutting off the computer.  Anyone know what this might be about?

Thanks much.

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Re: Frozen Computer
dslr595148
Community Leader
Community Leader

#1 What is the brand and model of your router?

#2 What software firewall is on your computer?

#3 What anti-virus software is on your computer?

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Re: Frozen Computer
Lillian
Newbie

Thank you for your response.  The router I have is an "Actiontec."  My firewall software is Norton 360 which is also the security program I use.  Is this what you wanted?  Thanks again for your help.  I truly appreciate it.

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Re: Frozen Computer
dslr595148
Community Leader
Community Leader

#1 In the router go to Advanced -> UPnP

#2 If you do not have at least two game consoles behind this router, turn off UPnP in the router.

By game console, a special type of computer with no keyboard or mouse (and it/they are usually connected to a TV).

#3 For testing reasons only, disable Norton 360 to see if that is the issue or not.

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Re: Frozen Computer
viafax999
Community Leader
Community Leader

rerun the optimizer on the machine.

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