I moved into a new apartment and there is an ONT box already connected. The previous tenant has been using it up until the day before I moved in. I have my own router and specificallyaspecifically for a self-install when opening the account but when I checked the details I discovered I was being sent equipment (although I don't understand what I need the equipment for).
Although the install date was set for a week later, the agent who originally spoke to me through the slackchat help had been very clear that once my account was confirmed I could just call and the connection would be done sooner - but every time I have done that I have been told it is impossible.
Is there any recourse? I work from home and have now been without internet for several days, which is making business very hard to conduct. I had been told fios had great customer care but so far it has been frustrating and confusing. It's rare that an experience is worse than I had encountered with spectrum!
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