- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
{edited for privacy}
Thank you!
Please send your info via Private Message.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am also very sorry I signed up with Verizon FIOS + internet too. Yesterday I was on the phone for over an hr, being transfered from one incompetent person to the next. I think I must have spoke to 8 different people, each time repeating my name, my acct. number, my address, the issue.
That looks like this:
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
Hours of my life I will never get back. Similar to the last time I had an issue and my cell phone died I was kept on the phone so long with no resolution. This time my friend also called after me, sensing my frustration. He literally went thru the same process to no avail to the point he realized no one competent works for this company. I signed online today to try to pay my bill and tried 5 times among 2 browsers and each time "the service is down., sorry for the inconvenience." I CAN"T EVEN PAY THEM. What kind of company's service is so poor they don't even have their payment department in order? My only hope is someone answering this forum is competent.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yesterday I was on the phone for over an hr, being transfered from one incompetent person to the next. I think I must have spoke to 8 different people, each time repeating my name, my acct. number, my address, the issue.
So the reps' jobs required them all to secure your information before proceeding on a call - which they all did. I'd call that doing your job competently. Different strokes for different folks I guess.
That looks like this:
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
each time repeating my name, my acct. number, my address, the issue.
Also, they asked for your account number, so I'm assuming you weren't speaking with tech support.
Hours of my life I will never get back.
This, also, I never understood. As bad as the issue could be, why wouldn't one give up or seek alternative measures towards resolution if an attempt or two proved fruitless. You can't buy time and you just wasted hours of your life for how much money?
Similar to the last time I had an issue and my cell phone died I was kept on the phone so long with no resolution.
Get a new battery.
I signed online today to try to pay my bill and tried 5 times among 2 browsers and each time "the service is down., sorry for the inconvenience." I CAN"T EVEN PAY THEM. What kind of company's service is so poor they don't even have their payment department in order?
So Verizon's billing website is what you're paying your service charges for every month? That is what you consider Verizon's "service"?
You have posted an issue to this board in the past that had been addressed and corrected by a member here. S/he fixed your issue.. did s/he not do it competently?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello highgate,
The Verizon forums are for customer to customer support. There are a few Verizon techs and employees on the forums that are identified with the Verizon logo and the blue usernames. But the forum is basically peer to peer support. Anyone that doesn't fit the description of a Verizon employee is indeed all playing on the same team -- the customer team.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It looks to me like everything in the post above that was quoted is from your post in this thread. I can't see anything quoted from any earlier posts.
However, If you'd like to PM me and take this conversation away from the public view, maybe I can help you sort this out.
KaLin