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G1100 WAN port appears dead

G1100 WAN port appears dead

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Contributor tw9855
Contributor
Posts: 7
Registered: ‎07-19-2018
Message 1 of 2
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I lost Intenet during a thunderstorm and got the dreaded red globe on the front of the router. The WAN port light stays off at all times and when I go into the router settings it says the cable is disconnected. When I plug in the same ethernet cable from the ONT into my personal router's WAN port, I get Internet with no issues. Rebooting and factory-resets of the G1100 have not helped.

 

Is the router dead due to a hardware failure of the port? Possibly due to a surge from lightning in the area?

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Gold Contributor VII
Gold Contributor VII
Posts: 4,773
Registered: ‎10-18-2016
Message 2 of 2
(403 Views)

@tw9855 wrote:

I lost Intenet during a thunderstorm and got the dreaded red globe on the front of the router. The WAN port light stays off at all times and when I go into the router settings it says the cable is disconnected. When I plug in the same ethernet cable from the ONT into my personal router's WAN port, I get Internet with no issues. Rebooting and factory-resets of the G1100 have not helped.

 

Is the router dead due to a hardware failure of the port? Possibly due to a surge from lightning in the area?


That could be.

call 1-800-VERIZON and have them replace it.

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