G3100 Not working/File Complaint with Corporate

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Contributor
Contributor
Posts: 2
Registered: ‎08-06-2020

G3100 Not working/File Complaint with Corporate

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I woke up today and my router had a yellow light instead of white. It is not working. My TV services are still working. I have restarted, rebooted and everything else to no avail. I have been on hold now with customer service for almost 4 hours and still have not spoken to anyone. I would like to file a complaint with corporate. As it should not take 4+ hours to speak to a human.

 

I have tried chat, and they won’t connect me to anyone. This is insane.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,721
Registered: ‎12-02-2012

Re: G3100 Not working/File Complaint with Corporate

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Google Verizon Executive Relations.

 

You can also try tweeting @Verizonsupport or https://www.dslreports.com/forum/vzdirect.  Both will connect you with their social media support team.

 

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Platinum Contributor I
Platinum Contributor I
Posts: 5,123
Registered: ‎10-18-2016

Re: G3100 Not working/File Complaint with Corporate

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