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G3100 Router - Myfios App - Home Network Protection is disabled on your router

G3100 Router - Myfios App - Home Network Protection is disabled on your router

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Posts: 3
Registered: ‎03-08-2020

G3100 Router - Myfios App - Home Network Protection is disabled on your router

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Just recently moved to Verizon (just around 2 months) and have the G3100 router.   I'm trying to use the Myfios app but the Home Network Protection capability is not working.  The section under Home Network Protection states "HNP is disabled on your router" and I get a red bar at the bottom of the app saying the same thing.   

 

I spent over 3 plus hours with support being bounced around to different areas and people and it still doesn't work.   Does anyone at Verizon know what they are doing?

 

Anyway, anyone have any suggestions on a fix or who or area I should be reaching out to get this fixed.   

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Registered: ‎03-18-2013

Re: G3100 Router - Myfios App - Home Network Protection is disabled on your router

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Hi CrazyJK,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Posts: 3
Registered: ‎03-08-2020

G3100 Router and myFios app

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This is my second post on this topic as the first one was locked by the moderator.  So I will try again.   I'm actually looking for regular customers to respond not Verizon.  They (Tech support) had 3 or 4 days to try to help/fix.

 

Does anyone have a G3100 router that works with the myfios app?

 

Specifically,  

When you click "Internet" on main screen and go to the Internet screen, is Home Network Protection enabled?    Mine states HNP is disabled on your router.

 

When you run WiFi Analyzer and select "view all devices" it just goes back to "Internet" main screen.   I was expecting to see all the wifi and ethernet connected devices on my network.   Anyone else?

 

Thanks.

 

 

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Registered: ‎05-22-2020

Re: G3100 Router and myFios app

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I am experiencing a similar issue. The difference is My Fios app states I have the HNP but when I click on connected devices is states no devices are online.

 

I am beyond frustrated. I have spoken to at least 8 differenf technicians over the course of the last week and a half. I have been sent a new router and still experienced the same challenge. I just got disconnected from another technician from the HNP dept.

 

Someone please forgive this out or I just need the old router back. 

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