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G3100 Router Restarting Itself

G3100 Router Restarting Itself

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Registered: ‎04-15-2020

G3100 Router Restarting Itself

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Hello! For the past few days my G3100 keeps restarting itself. With the whole coronavirus situation going on I can't get a replacement or a technician out to test the line to the house or the ONT. I managed to get a log while it was happening. When it happens my internet gets slow and then goes completely out on both wired and wireless connections. 

 

here are some logs.

 

2020 Apr 13 17:16:18 info dnsmasq:[SYS.6][SYS] started, version 2.78 cachesize 150
2020 Apr 13 17:16:18 info dnsmasq:[SYS.6][SYS] compile time options: IPv6 GNU-getopt no-DBus no-i18n no-IDN DHCP no-DHCPv6 no-Lua TFTP no-conntrack no-ipset no-auth no-DNSSEC no-ID loop-detect inotify
2020 Apr 13 17:16:18 warning arc_ntpdaemon:[NTP.4][SYS] New NTP client will be start, to terminated other NTP client
2020 Apr 13 17:16:18 info arc_ntpdaemon:[NTP.6][SYS] NTP client start
2020 Apr 13 17:16:18 warning arca-agent-loader:[DDNS.4][SYS] Fail to start DDNS
2020 Apr 13 17:16:22 info arc_ntpdaemon:[NTP.6][SYS] Successfully got the time, would renew the time after 3595 sec
2020 Apr 13 17:16:32 info sysup:[SYS.6][SYS] system startup
2020 Apr 13 17:16:32 info sysup:[SYS.6][SYS] Reboot by Power Cycle/Software Fault induced
2020 Apr 13 17:16:53 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=68:57:2d:51:6b:d8, RSSI=-48, RATE=65 Mbps
2020 Apr 13 17:16:53 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=18:b4:30:6b:aa:30, RSSI=-65, RATE=52 Mbps
2020 Apr 13 17:16:53 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=68:57:2d:4a:7e:c2, RSSI=-44, RATE=65 Mbps
2020 Apr 13 17:16:53 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=0c:d7:46:5b:e6:9a, RSSI=-70, RATE=144 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=64:16:66:ae:9c:ea, RSSI=-47, RATE=65 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=64:16:66:23:35:f4, RSSI=-45, RATE=65 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=44:67:55:00:7c:3a, RSSI=-56, RATE=65 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=48:e1:e9:50:69:d8, RSSI=-82, RATE=26 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=f4:84:4c:4a:8b:67, RSSI=-85, RATE=130 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=5c:41:5a:ab:2d:9c, RSSI=-57, RATE=390 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=08:a6:bc:3f:02:ec, RSSI=-54, RATE=702 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=68:db:f5:e0:eb:98, RSSI=-47, RATE=433 Mbps
2020 Apr 13 17:16:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=00:f6:20:5c:e3:55, RSSI=-60, RATE=263 Mbps
2020 Apr 13 17:17:04 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=d0:bf:9c:6f:ff:65, RSSI=-73, RATE=1 Mbps
2020 Apr 13 17:17:44 info httpd:[GUI.6][SYS] httpd start up

 

2020 Apr 14 15:51:36 info arc_ntpdaemon:[NTP.6][SYS] Successfully got the time, would renew the time after 3595 sec
2020 Apr 14 15:51:47 info sysup:[SYS.6][SYS] system startup
2020 Apr 14 15:51:47 info sysup:[SYS.6][SYS] Reboot by Power Cycle/Software Fault induced
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=68:db:f5:e0:eb:98, RSSI=-37, RATE=72 Mbps
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=68:57:2d:4a:7e:c2, RSSI=-39, RATE=65 Mbps
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=68:57:2d:51:6b:d8, RSSI=-47, RATE=65 Mbps
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=44:67:55:00:7c:3a, RSSI=-56, RATE=65 Mbps
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=f4:84:4c:4a:8b:67, RSSI=-84, RATE=130 Mbps
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=48:e1:e9:50:69:d8, RSSI=-76, RATE=58 Mbps
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=74:9e:af:4f:bb:b7, RSSI=-34, RATE=130 Mbps
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=08:a6:bc:3f:02:ec, RSSI=-54, RATE=702 Mbps
2020 Apr 14 15:52:08 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=5c:41:5a:ab:2d:9c, RSSI=-69, RATE=351 Mbps
2020 Apr 14 15:52:13 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=64:16:66:23:35:f4, RSSI=-48, RATE=72 Mbps
2020 Apr 14 15:52:13 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=de-assoc, WLAN=wl0, MAC=74:9e:af:4f:bb:b7, RSSI=0, RATE=0 Mbps
2020 Apr 14 15:52:13 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=74:9e:af:4f:bb:b7, RSSI=-39, RATE=866 Mbps
2020 Apr 14 15:52:19 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=d0:bf:9c:6f:ff:65, RSSI=-73, RATE=1 Mbps
2020 Apr 14 15:52:19 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=00:f6:20:5c:e3:55, RSSI=-56, RATE=6 Mbps
2020 Apr 14 15:52:29 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=18:b4:30:6b:aa:30, RSSI=-75, RATE=72 Mbps
2020 Apr 14 15:52:29 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=64:16:66:ae:9c:ea, RSSI=-54, RATE=72 Mbps
2020 Apr 14 15:52:54 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=de-assoc, WLAN=wl0, MAC=f4:84:4c:4a:8b:67, RSSI=0, RATE=0 Mbps
2020 Apr 14 15:52:58 info httpd:[GUI.6][SYS] httpd start up
2020 Apr 14 15:52:59 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=f4:84:4c:4a:8b:67, RSSI=-80, RATE=130 Mbps
2020 Apr 14 15:54:05 info async_event:[LAN.6][SYS] Ethernet LAN1 port link up, 1000Mbps full duplex

 

2020 Apr 14 22:54:30 info dnsmasq:[SYS.6][SYS] compile time options: IPv6 GNU-getopt no-DBus no-i18n no-IDN DHCP no-DHCPv6 no-Lua TFTP no-conntrack no-ipset no-auth no-DNSSEC no-ID loop-detect inotify
2020 Apr 14 22:54:30 warning arc_ntpdaemon:[NTP.4][SYS] New NTP client will be start, to terminated other NTP client
2020 Apr 14 22:54:30 info arc_ntpdaemon:[NTP.6][SYS] NTP client start
2020 Apr 14 22:54:30 warning arca-agent-loader:[DDNS.4][SYS] Fail to start DDNS
2020 Apr 14 22:54:35 info arc_ntpdaemon:[NTP.6][SYS] Successfully got the time, would renew the time after 3595 sec
2020 Apr 14 22:54:45 info sysup:[SYS.6][SYS] system startup
2020 Apr 14 22:54:45 info sysup:[SYS.6][SYS] Reboot by Power Cycle/Software Fault induced
2020 Apr 14 22:55:06 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=68:57:2d:51:6b:d8, RSSI=-46, RATE=65 Mbps
2020 Apr 14 22:55:06 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=68:57:2d:4a:7e:c2, RSSI=-38, RATE=65 Mbps
2020 Apr 14 22:55:06 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=64:16:66:ae:9c:ea, RSSI=-46, RATE=72 Mbps
2020 Apr 14 22:55:06 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=18:b4:30:6b:aa:30, RSSI=-68, RATE=26 Mbps
2020 Apr 14 22:55:06 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=64:16:66:23:35:f4, RSSI=-45, RATE=65 Mbps
2020 Apr 14 22:55:06 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=68:db:f5:e0:eb:98, RSSI=-43, RATE=72 Mbps
2020 Apr 14 22:55:06 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=44:67:55:00:7c:3a, RSSI=-54, RATE=65 Mbps
2020 Apr 14 22:55:07 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl0, MAC=48:e1:e9:50:69:d8, RSSI=-77, RATE=58 Mbps
2020 Apr 14 22:55:07 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=5c:41:5a:ab:2d:9c, RSSI=-65, RATE=390 Mbps
2020 Apr 14 22:55:07 info arc_wlsta_monitor:[WIFI.6][SYS] ACTION=assoc, WLAN=wl1, MAC=08:a6:bc:3f:02:ec, RSSI=-52, RATE=780 Mbps
2020 Apr 14 22:56:59 info dnsmasq:[SYS.6][SYS] make: family 2
2020 Apr 14 22:56:59 info dnsmasq:[SYS.6][SYS] make: family 2
2020 Apr 14 22:56:59 info dnsmasq:[SYS.6][SYS] make: family 10
2020 Apr 14 22:56:59 info dnsmasq:[SYS.6][SYS] make: family 10
2020 Apr 14 22:56:59 info dnsmasq:[SYS.6][SYS] started, version 2.78 cachesize 150

5 REPLIES 5
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,867
Registered: ‎09-24-2008

Re: G3100 Router Restarting Itself

Message 2 of 6
(414 Views)

#1 While we get that you have FIOS Internet, do you also have FIOS TV?

 

Please note for this next question even if you have another one that is not use, you must say no. For example: No, but it is a spare.

 

Q 2: Is that the only router that you have?

 

#3 If no to that question: What is the brand and model of the other router?

 

Please note for this next question: One of the NICs must be a wired NIC.

 

Q 4: Do you have spare computer that works that either has two NICs or you could add a second NIC?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
Contributor
Posts: 2
Registered: ‎04-15-2020

Re: G3100 Router Restarting Itself

Message 3 of 6
(389 Views)

Q1- Yes we have fios tv
Q2- Yes it's the only router hooked up. I do have the G1100 from my last plan still that NEVER lost connection
Q4- I don't think it's going to be a NIC issue. Everything drops. Wifi, ethernet... The router shuts all lights off when it occurs.

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Contributor
Contributor
Posts: 1
Registered: ‎04-19-2020

Re: G3100 Router Restarting Itself

Message 4 of 6
(376 Views)

I am having the same exact issue here and really only over the past couple of weeks. I replaced the G1100 with this along with my old extenders. Got the 3100 and two 3200 extenders. Worked great for a week in March but now it randomly reboots every day, maybe twice a day.

 

I figured it was because everyone is home during this pandemic and the pipe is overwhelmed on the Verizon side, but I actually got someone on the phone and they told me I am losing internet between the ONT and the router.  I don't know I replaced the ethernet cable and the coax and still having the prob. I restored defaults and still having the problem. This is definitely a router issue and they need to fix this.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,867
Registered: ‎09-24-2008

Re: G3100 Router Restarting Itself

Message 5 of 6
(253 Views)

@DLee318 wrote:

Q1- Yes we have fios tv
Q2- Yes it's the only router hooked up. I do have the G1100 from my last plan still that NEVER lost connection


If I were you, i would go back to the older router (G1100).

 

And I need more wi-fi range, I would convert a router into acting as if it was only a hub/switch/WAP.

 

As how to, see the directions at

 

https://www.dslreports.com/faq/12506

 

While those directions are not for your primary router, it will help you figure it out.

 

If you have any questions, please ask. But please keep in mind that I do not or ever had FIOS and do/did not ever have/had any FIOS router.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
Contributor
Posts: 1
Registered: ‎05-23-2020

Re: G3100 Router Restarting Itself

Message 6 of 6
(67 Views)

I am having the EXACT same issue as here. I can't find any answer anywhere.

I've contacted tech support and they essentially said they can only issue another router. This means nothing as the original issue will still be there. 

I need a competent technician to look at the logs, use logic, and figure out why this is happening. There is a solution, but a new router is not it.

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