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Im trying to log into my router page. I enter the admin password and hit next and nothing happens. I was able to log in yesterday but wont do it now. I rebooted the router and it still doesnt work. I been on the phone with Verizon tech for over an hour and nobody is coming on. I'm sick of their tech support. 2 weeks trying to get questions answered and nothing but phone going dead casue of long wait times.
Any suggestions or reasons why It wont take my first password? Appreciate the help.
Solved! Go to Solution.
12-31-2019 12:38 PM
Cleaning cookies and cache didnt do a thing. I had to use Internet Explorer and it let me enter my password and get into router settings. Google Chrome didnt work either. Verizon should be made aware of this problem, and why theres a certificate error on the page and correct the sign In problem. I'd like to know if others are having the same problem logging into the G3100 router with Microsoft Edge or other browsers!
02-02-2020 05:48 AM - edited 02-02-2020 06:19 AM
Verizons app won’t let me change security settings. Error message below: so frustrating!
I am using their newest router! Verizon needs to fix this.
Unable To Update Your Home Wi-Fi Settings
Unfortunately, I could not change your Wi-Fi settings for you.
Trouble Updating A Non-Verizon Router
We only support the software and equipment that was provided with your FiOS service. We do not support non-Verizon software or equipment.
If you are using a non-Verizon router, we recommend that you refer to the user manual that came with that router, visit the manufacturer’s website or contact them directly for assistance.
Trouble Updating A Verizon-Supplied Router
Occasionally, I have trouble updating older Verizon-supplied routers.
If you are using a Verizon-supplied router and still need to change your Wi-Fi settings, please press the Contact Usbutton and I will try to get a Live Agent to help.
08-13-2020 10:27 AM
Having same issue. I also have their newest router G3100 and can only log into the router thru their website, (myfiosgateway) which limits what changes you can make to the router. Have tried clearing everything and using different browsers but nothing works. After you hit enter nothing happens. My guess is Fios just wants to limit what you can do to the router's settings. Hope someone can help.