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G3200 Extender loses connection to internet

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tdeprenda
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎12-21-2014

G3200 Extender loses connection to internet

Message 1 of 6
(616 Views)

Hi. I have the G3100 router with 2 G3200 extenders (one on each floor). The 2 extenders are connected via coaxial cables. They both setup correctly. I’ve noticed that the 2nd floor extender will lose connection to the internet, the light turns solid yellow. A check of the other 2 show a solid white light. Restarting the extender seems to fix. It also will happen to the 1st floor extender on occasion but not as frequent as the 2nd floor. Any idea why this would happen?

5 REPLIES 5
Cang_Household
MVP MVP
MVP
Posts: 1,253
Registered: ‎09-06-2020

Re: G3200 Extender loses connection to internet

Message 2 of 6
(590 Views)

What is in the Log of G3100? Do you see any DHCP-related problems?

 

Do you see something like DHCP DISCOVER, DHCP OFFER, DISCOVER, OFFER... loop? Please report back here anything abnormal you see in the log.

tdeprenda
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎12-21-2014

Re: G3200 Extender loses connection to internet

Message 3 of 6
(585 Views)

I looked at the log but I can't make heads or tails of it. Novice at best. I tried to search for the terms you listed below but it did not come up with anything.

Cang_Household
MVP MVP
MVP
Posts: 1,253
Registered: ‎09-06-2020

Re: G3200 Extender loses connection to internet

Message 4 of 6
(580 Views)

I understand your technical limitation. For us to help you resolving the root cause of Internet Disconnection, we need more information other than what is not working and rebooting.

tdeprenda
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎12-21-2014

Re: G3200 Extender loses connection to internet

Message 5 of 6
(578 Views)

Besides those terms, what exactly should I be looking for. I tried to copy the log into the post but it says it's exceeded the character limit.

tdeprenda
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎12-21-2014

Re: G3200 Extender loses connection to internet

Message 6 of 6
(574 Views)

Here's some info from the log that I found around the time it lost connection. Hope this helps.

2020 Nov 16 21:48:09 warning dnsmasq:[SYS.4][SYS] possible DNS-rebind attack detected: gearssdk.opswat.com
2020 Nov 16 21:49:01 info arc_led:[SYS.6][SYS] set led name=moca_lan_red state=0 time=0 blink_on:0 blink_off:0
2020 Nov 16 21:49:01 info arc_led:[SYS.6][SYS] set led name=moca_wan_red state=0 time=0 blink_on:0 blink_off:0
2020 Nov 16 21:50:01 info arc_led:[SYS.6][SYS] set led name=moca_lan_red state=0 time=0 blink_on:0 blink_off:0
2020 Nov 16 21:50:01 info arc_led:[SYS.6][SYS] set led name=moca_wan_red state=0 time=0 blink_on:0 blink_off:0
2020 Nov 16 21:50:56 warning dnsmasq:[SYS.4][SYS] possible DNS-rebind attack detected: gearssdk.opswat.com

2020 Nov 16 22:19:58 info arc_hotplugd:[SYS.6][SYS] MoCA LAN Privacy:disable NetworkCoordinator:1 frame error count:0 frame error rate:0.0%
2020 Nov 16 22:19:59 info arc_hotplugd:[SYS.6][SYS] MoCA LAN mac address:b8:f8:53:2c:93:f4 PHY Tx rate:2737Mbps Rx rate:2784Mbps
2020 Nov 16 22:19:59 info arc_hotplugd:[SYS.6][SYS] MoCA LAN mac address:60:d2:48:67:66:2a PHY Tx rate:546Mbps Rx rate:581Mbps

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