Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

General internet issues

Reply
EpicFail
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎07-26-2010

Re: General internet issues

Message 11 of 15
(3,254 Views)

Okay I think I found the problem.


Is the Moca light at the ONT supposed to be flashing or solid?

Depending on your answer will depend on whether it is resolved or not.

 

Well it was solid but it is flashing at a steady like 1sec on 1sec off pace.  Which is different than the spastic  green flashing from before.

 

After 3 techs and 4 routers, here is what I think was wrong.

 

The Coax cable that the installers used to go from the ONT to the splitter has a bad ground.

I was working on it and felt a low voltage through my fingers, I noticed that some of the braids had extended past the termintation connector.  I have a couple of spare coax cables laying around and swapped it out.

 

Now I need to hammer getting large file downloads to see if they corrupt or not.

EpicFail
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎07-26-2010

Re: General internet issues

Message 12 of 15
(3,217 Views)

Well swapping the cable only worked for about 4 hours

EpicFail
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎07-26-2010

Re: General internet issues

Message 13 of 15
(3,199 Views)

On to removing all of the STB's in the house.

EpicFail
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎07-26-2010

Re: General internet issues

Message 14 of 15
(3,160 Views)

Electrician came tested outlets and house ground, everything okay.

Nework cable installers came, coax lines are good.

 

Both think the ONT or splitter are bad.

 

Another call to Verizon tech support, tech will be there this afternoon to swap both

EpicFail
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎07-26-2010

Re: General internet issues

Message 15 of 15
(3,047 Views)

Verizon came out within an hour (because a tech was in the area) on Thursday.

Replaced ONT and splitter, no problems yet.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.