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Getting 100-200 Only with 1 Gig Service

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anapalm
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Posts: 1
Registered: ‎05-20-2017

Getting 100-200 Only with 1 Gig Service

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I am having problems with my speed, I was supposed to get 1 gig, but getting 100-200 only. They are saying it's my ethernet card. I tried to verify if I have the 1000 on mine but was not able to. I have windows 10 on HP envy. the card is INTEL Dual Band Wireless AC 3160. Can you tell me if this is a 1000 capable card??

ana

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jonjones
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Posts: 5,253
Registered: ‎10-18-2016

Re: Getting 100-200 Only with 1 Gig Service

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@anapalm wrote:

I am having problems with my speed, I was supposed to get 1 gig, but getting 100-200 only. They are saying it's my ethernet card. I tried to verify if I have the 1000 on mine but was not able to. I have windows 10 on HP envy. the card is INTEL Dual Band Wireless AC 3160. Can you tell me if this is a 1000 capable card??

ana


The card you are using is a device for wireless. When you use the HP Envy there should be a RJ-45 connection in the back of your computer. This is normally what desktops and some laptops use.

 

i am assuming you do not have a wireless card so you purchased one, correct?

the speed of wireless will be around 300-450 depending on the situation at your home. Type of router, walls, windows, fixed antenna,  location etc. many variables.

 

you must hook your Ethernet cable directly into your HP envys rj-45 connection and the other end into the LAN port on your router and then go to the Verizon broadband speed test site. If you get those low speeds via direct connection call 1-800-VERIZON select tech support and they will troubleshoot since you may not be provisioned correctly.

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CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 7,969
Registered: ‎11-04-2008

Re: Getting 100-200 Only with 1 Gig Service

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(1,977 Views)

How are you only seeing those speeds?

are you running to speedtest.verizon.net?

that is on Verizon's network which is the only thing they guarantee.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Bob1692
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Bronze Contributor I
Posts: 62
Registered: ‎11-01-2011

Re: Getting 100-200 Only with 1 Gig Service

Message 3 of 5
(1,954 Views)

@anapalm wrote:

I am having problems with my speed, I was supposed to get 1 gig, but getting 100-200 only. They are saying it's my ethernet card. I tried to verify if I have the 1000 on mine but was not able to. I have windows 10 on HP envy. the card is INTEL Dual Band Wireless AC 3160. Can you tell me if this is a 1000 capable card??

ana


The card you listed for your HP is a wireless card, not an ethernet card. 

 

Are you only connected over a wireless network, or do you have an ethernet cable connecting your HP to your router?  It makes a difference.

 

Even the fastest new AC wireless cards may only provide a 450Mbps rate which may only provide an acutal throughput of 300Mbps or less due to overhead.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,253
Registered: ‎10-18-2016

Re: Getting 100-200 Only with 1 Gig Service

Message 4 of 5
(1,951 Views)

@anapalm wrote:

I am having problems with my speed, I was supposed to get 1 gig, but getting 100-200 only. They are saying it's my ethernet card. I tried to verify if I have the 1000 on mine but was not able to. I have windows 10 on HP envy. the card is INTEL Dual Band Wireless AC 3160. Can you tell me if this is a 1000 capable card??

ana


The card you are using is a device for wireless. When you use the HP Envy there should be a RJ-45 connection in the back of your computer. This is normally what desktops and some laptops use.

 

i am assuming you do not have a wireless card so you purchased one, correct?

the speed of wireless will be around 300-450 depending on the situation at your home. Type of router, walls, windows, fixed antenna,  location etc. many variables.

 

you must hook your Ethernet cable directly into your HP envys rj-45 connection and the other end into the LAN port on your router and then go to the Verizon broadband speed test site. If you get those low speeds via direct connection call 1-800-VERIZON select tech support and they will troubleshoot since you may not be provisioned correctly.

View solution in original post

LawrenceC
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Posts: 10,644
Registered: ‎03-18-2013

Re: Getting 100-200 Only with 1 Gig Service

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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