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Getting Verizon to bury a cable

Getting Verizon to bury a cable

Posts: 1
Registered: ‎11-07-2019

Getting Verizon to bury a cable

Message 1 of 2

Any idea how to actually get verizon to care about there customers? I have called numerous times to get a cable buried, every time it's the same story, "your problem will be fixed in 24-48 hours" and no one ever comes.

last time I finally asked the customer service rep for the local team number so I can call them to schedule the cable burying myself, they refused to give me the info, They said they contract that out and additionally refused to give me the name of the contractor that they use. 
After I asked to speak to a supervisor he also refused. A total waste of time to put in customer service complaints with there call centers. They are absolutely no help. 

Worst customer service I have ever experienced.

Moderator Moderator
Posts: 9,739
Registered: ‎03-18-2013

Re: Getting Verizon to bury a cable

Message 2 of 2

Hi Eth7788,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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