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Getting a Fraction of 1-Gig Service

Posts: 1
Registered: ‎09-10-2020

Getting a Fraction of 1-Gig Service

Message 1 of 2

I signed up for a new contract and had a Verizon technician out yesterday because the speed tests on my devices were a fraction of the 1-Gig Service on my contract.  The kicker here is the technician came to my house to check for 1-Gig service with a device that can only verify up to 300/300 mbps.  Well, the results were the router is receiving 380 mbps.  Am I ever going to verify that my house is receiving 1-gig service?  My devices are receiving between 100-250 mbps while hard wired, while testing on Verizon's speed test site.  Please help.

Bronze Contributor II
Bronze Contributor II
Posts: 72
Registered: ‎07-27-2020

Re: Getting a Fraction of 1-Gig Service

Message 2 of 2

this certainly needs to be escalated to VZ support - anything less than ~700 or so is a problem. Could be just the speed setting on the system, problem with the ONT/cabling/whatever. Especially if its confirmed the router is receiving 380.


BTW, what about getting a speed test wired directly to ONT (before the router) - what happens then?

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