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Getting in touch with Verizon Fios Engineering dept?

Getting in touch with Verizon Fios Engineering dept?

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Contributor Kenny2483
Contributor
Posts: 1
Registered: ‎02-22-2019
Message 1 of 3
(954 Views)

I just had a new home built. The entire development is set up for Fios currently. Other homes already have it installed. I am attempting to get my service set up but am running into some issues. Spoke to customer service and they put in a ticket for the Engineering Dept to reach out to me at a later date. I would much rather be able to contact them and get my service set up as soon as possible as opposed in a month that I was told from customer service. The piping for Fios is already there and the wires are already run to my home. I just need a technician to come out and turn on my service. Is there a number or email where this would be possible?

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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 2 of 3
(946 Views)

Unfortunately Verizon service reps don’t give out internal departments like engineering.

if that was the case everyone would be bothering them directly, not just for installs.

 

http://www.verizon.com/Fios is where you can search the availability for Fios services.

other than that ask for a fast ticket from here.

 

https://www.dslreports.com/forum/vzdirect

 

They have a great service from verizon there. They are the social media team and real Verizon employees and is confidential.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 3 of 3
(884 Views)

I have heard that ordering phone service first can get your home in their database and then allow you to order FiOS. Give that a try.


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