02-23-2019 05:52 AM
I just had a new home built. The entire development is set up for Fios currently. Other homes already have it installed. I am attempting to get my service set up but am running into some issues. Spoke to customer service and they put in a ticket for the Engineering Dept to reach out to me at a later date. I would much rather be able to contact them and get my service set up as soon as possible as opposed in a month that I was told from customer service. The piping for Fios is already there and the wires are already run to my home. I just need a technician to come out and turn on my service. Is there a number or email where this would be possible?
02-23-2019 07:06 AM
Unfortunately Verizon service reps don’t give out internal departments like engineering.
if that was the case everyone would be bothering them directly, not just for installs.
http://www.verizon.com/Fios is where you can search the availability for Fios services.
other than that ask for a fast ticket from here.
They have a great service from verizon there. They are the social media team and real Verizon employees and is confidential.
02-24-2019 08:00 PM
I have heard that ordering phone service first can get your home in their database and then allow you to order FiOS. Give that a try.