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Gig speeds, not so much

Gig speeds, not so much

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Copper Contributor lapper13
Copper Contributor
Posts: 9
Registered: ‎07-26-2017
Message 1 of 18
(6,825 Views)

2 weeks since install and receiving approximately half the advertised speeds. 

These speeds are while plugged directly into the Verizon demarc (ONT RJ45 port).

No router in between the computer and Verizon demarc.

Tried multiple computers and multiple Cat 5E jumpers.

All testing computers meet minimum specs listed on Verizon site.

 

Here is the most powerful (and brand new) machine I've tested with:

https://pcpartpicker.com/list/wRpbgL

 

Here are today's test results:

http://www.speedtest.net/my-result/6487249847

test 7_26_17.JPG

 

The verizon speedtest always fails:

verizon test 7_26_17.JPG

 

 

{edited for privacy}

17 REPLIES 17
Gold Contributor VII
Gold Contributor VII
Posts: 4,776
Registered: ‎10-18-2016
Message 2 of 18
(6,809 Views)

You are not provisioned properly.

Call 1-800-VERIZON have tech support first verify the speedtest failure. Then you will get a engineer to be alerted of the situation. The tech support person contacts them via messaging and they then give an ETA of the time it will be fixed.

 

it happened when I purchased gigabyte and it was five days before it was provisioned correctly.

 

 

Copper Contributor lapper13
Copper Contributor
Posts: 9
Registered: ‎07-26-2017
Message 3 of 18
(6,792 Views)

I'll give it a shot, thanks.

Tier 2 at Verizon FSC verified the ONT was properly provisioned twice, but I'll try your suggestion.

Gold Contributor VII
Gold Contributor VII
Posts: 4,776
Registered: ‎10-18-2016
Message 4 of 18
(6,788 Views)

The issue is the tech support lady stayed on the line and troubleshoot the problem. She tried the speed test from their end, it kept timing out. Then it was a simple restart of the ONT and router from their end. They tested again. Still no go. Then it was hit the reset back to factory button and then reset all my settings, still no go. Then she said you are using a Netgear can I unhook everything from the LAN ports and switch if using one and turn all devices off. Tried that still no go. Finally she contacted a engineer who said they would work on the provisioning and it would be up within 3 days.

 

to my amazement it was up in two and blazing fast. So they may have to do all that for you as well.

 

Good Luck 

 

Copper Contributor lapper13
Copper Contributor
Posts: 9
Registered: ‎07-26-2017
Message 5 of 18
(6,769 Views)

Reached out to verizon support (online chat), who say they can't verify the speedtest failure because I'm not using the Verizon router. Every Verizon support person I've spoken to, including their field techs, are absolutely clueless about how a network works. 

I'm a network engineer and was a field tech before that. If you are not receiving your level of service at the demarc, be it TV, phone or internet, then the issue is on the telco network. That's the very definition of demarcation. But every Verizon support person I talk to insists that the issue is on my side of the demarc, which I have already verified a dozen times with them.

These people are worse than Comcast, which is not an easy acheivement.

Thx for your feedback.

I'll keep plugging away.

Contributor Twentworth12
Contributor
Posts: 3
Registered: ‎07-30-2017
Message 6 of 18
(6,674 Views)

I had to buy a Verizon router on eBay just to resolve this issue. 

 

My repair date is tomorrow so I’ll see if mine was also a provisioning problem. 

Contributor gesch
Contributor
Posts: 3
Registered: ‎08-01-2017
Message 7 of 18
(6,636 Views)

 

 I'm also not using the Verizon router but I happen to have one which I took out during a troubleshooting session that ended up being a waste of time.  I was maxing out at ~200Mbps on all external speed tests and the Verizon one was failing.  I connected the Verizon router during a call with support and the internal VZ speedtest was 900+/900+ but from that router I was also maxing out at ~200Mbps across the board.  This was in the evening.  When I tested again the next morning I was able to get 900+/900+ on external speedtests.

 

I suspect that Verizon has insufficient capactiy at the ingress/egress points and in the evenings when more people are online and streaming and instead of upgrading those ports connections are being throttled.  The most frustrating thing is support will not even look at anything as possibly being wrong at the ingress/egress points.  They will say that they have no control outside of their network - technically true - but they do have control over capacity at the peering points.  They can add ports if there is too much congestion instead of throttling.   I don't believe it is issues with the test servers I'm connecting to as I can remote into my work connection which is a couple miles away which has a 1Gbps stealth.net connection and consistently get close to 1Gb up/down to the same test servers at the same time that the Fios connection is maxing out at ~200-~300 Mbps.  While not a perfect apples to apples test it's close enough that I'm convinced the problem is on the Verizon side.

 

 

From about 6PM until 10-11PM my gigabit connection usually maxes out between 200Mbps - 300Mbps and 900+/900+ other times during the day.

MVP CRobGauth MVP
MVP
Posts: 7,710
Registered: ‎11-04-2008
Message 8 of 18
(6,606 Views)

Keep in mind that all they are selling is access to their network.

Yes, a provider that has great access speed but no connectivity, is that great, but that is all any provider will guarantee, access.

Not sure if any of the other major cable providers do much better, especially when it comes to prime usage times.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor lapper13
Copper Contributor
Posts: 9
Registered: ‎07-26-2017
Message 9 of 18
(6,602 Views)

How'd your repair go?

Contributor Twentworth12
Contributor
Posts: 3
Registered: ‎07-30-2017
Message 10 of 18
(6,553 Views)

They closed my ticket and the Router speed test still doesnt not work. I'll going to make them re-open it. 

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