Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Gigabit is available to every house but mine

SOLVED
Reply
Abused_Customer
Contributor
Contributor
Posts: 2
Registered: ‎05-24-2017

Gigabit is available to every house but mine

Message 1 of 5
(1,117 Views)

I have tried just about every other method to get an answer to this.  I tried to upgrade to gigiabit speeds, but "the system" says my house is not eligible.  So I searched every address around mine in my neighborhood.  They ALL can get it.  I have called, chatted, used the FB page to try to find out why this is the case.  Every agent has said that engineering has to answer this.  Yet I can't talk to engineering.  So I will try this forum to see if maybe someone here might have a suggestion to get an answer.  I have never had this hard a time giving someone money in my life!  Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,293
Registered: ‎10-18-2016

Re: Gigabit is available to every house but mine

Message 3 of 5
(1,085 Views)

@Abused_Customer wrote:

I have tried just about every other method to get an answer to this.  I tried to upgrade to gigiabit speeds, but "the system" says my house is not eligible.  So I searched every address around mine in my neighborhood.  They ALL can get it.  I have called, chatted, used the FB page to try to find out why this is the case.  Every agent has said that engineering has to answer this.  Yet I can't talk to engineering.  So I will try this forum to see if maybe someone here might have a suggestion to get an answer.  I have never had this hard a time giving someone money in my life!  Any help would be appreciated.


Engineering can be reached via a Fios customer service rep and through the rep using a chat function. Stupid I know. But it is what it is.

 

the best time to call to have an American rep is after 8 am EDT and that is when the engineers start working.

 

they may be able to assist.

1-800-Verizon 

 

Good Luck

View solution in original post

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Gigabit is available to every house but mine

Message 2 of 5
(1,094 Views)

How did you try?

If you try to upgrade online, what options do you have?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,293
Registered: ‎10-18-2016

Re: Gigabit is available to every house but mine

Message 3 of 5
(1,086 Views)

@Abused_Customer wrote:

I have tried just about every other method to get an answer to this.  I tried to upgrade to gigiabit speeds, but "the system" says my house is not eligible.  So I searched every address around mine in my neighborhood.  They ALL can get it.  I have called, chatted, used the FB page to try to find out why this is the case.  Every agent has said that engineering has to answer this.  Yet I can't talk to engineering.  So I will try this forum to see if maybe someone here might have a suggestion to get an answer.  I have never had this hard a time giving someone money in my life!  Any help would be appreciated.


Engineering can be reached via a Fios customer service rep and through the rep using a chat function. Stupid I know. But it is what it is.

 

the best time to call to have an American rep is after 8 am EDT and that is when the engineers start working.

 

they may be able to assist.

1-800-Verizon 

 

Good Luck

View solution in original post

Abused_Customer
Contributor
Contributor
Posts: 2
Registered: ‎05-24-2017

Re: Gigabit is available to every house but mine

Message 4 of 5
(1,042 Views)

It took way more effort than it should have, but I finally got through to someone who could get to an engineer.  As I thought, the all-mighty system was wrong and my address can get gigabit speeds. 

 

While this had a positive ending, it should not require an herculean effort to get information.  So from that standpoint, something needs to change!

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,293
Registered: ‎10-18-2016

Re: Gigabit is available to every house but mine

Message 5 of 5
(1,022 Views)

@Abused_Customer wrote:

It took way more effort than it should have, but I finally got through to someone who could get to an engineer.  As I thought, the all-mighty system was wrong and my address can get gigabit speeds. 

 

While this had a positive ending, it should not require an herculean effort to get information.  So from that standpoint, something needs to change!


I often look at the old picture of little David looking at Golith. Us consumers at times feel the same way ha ha

However remember that Verizon is BIG business, mutinational and in almost everyones lives. But if you keep at it and have a sense of humor you will get what you desire.

 

Glad it worked out.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title